Joseph Jones

Canton, OH

adw0on@r.postjobfree.com

+1-330-***-****

Energetic Customer Service Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Authorized to work in the US for any employer

Work Experience

Service Advisor/Writer

BMW of Akron - Akron, OH

April 2022 to Present

As customers come into the dealership needing service done, I greet them and follow up by gathering their information and concerns with the vehicle. After the vehicle is diagnosed I then consult with the customer or their warranty carrier about the issues found and the cost to fix it. Finally I close out the customers paper work and take them to the cashier to finalize. As well as answering phone calls and setting appointments.

Service Writer/Advisor

Spitzer Chevrolet - North Canton, OH

January 2021 to March 2022

As customers come into the dealership needing service done, I greet them and follow up by gathering their information and concerns with the vehicle. After the vehicle is diagnosed I then consult with the customer or their warranty carrier about the issues found and the cost to fixing it. Finally I close out the customers paper work and take them to the cashier to finalize. As well as answering phone calls and setting appointments.

Parts Driver/Warehouse

Spitzer Chevrolet - North Canton, OH

March 2020 to January 2021

• Take phone calls

• Look up and retrieve parts for technicians

• Deliver parts to customers

• Clean and organize warehouse

Automotive Service Writer

Walmart - Canton, OH

January 2019 to February 2020

• Greet customers

• Cashier

• Stock/zone shelves

Roofer/Laborer

Rubber City Roofing/Friel Family Construction - North Canton, OH February 2015 to January 2019

• Unload equipment / setting up • Tear off / dry in • Clean up DirectTV Sales Associate

VXI Global Solutions - Canton, OH

September 2017 to February 2018

• Signed customers up for Direct TV • Answered questions regarding promotions, prices, contracts Clerk

Circle K - Canton, OH

December 2016 to 2017

• Cashier • Cleaned • Made pizza's, salads, calzones, etc. Pharmacy Technician

Marcs Pharmacy - Canton, OH

June 2016 to December 2016

• Counted out prescriptions • Verified and added patients health insurance • Organized the ready prescriptions alphabetically • Learning drug definitions, ingredients, instructions, and effects. Cashier

Marcs - Canton, OH

June 2015 to June 2016

Canton, OH

Stockman 06/2015 - 06/2016 • Unloaded the truck with all of the product • Loading carts to take onto the floor and stocking the shelves • Collected the shopping carts from the parking lot • Cashier Tree Service

Wes’s - Alliance, OH

January 2012 to May 2015

• Help set up / take down equipment

• Picked up & shredded limbs

• Raked and cleaned

• Laborer / runner

Education

Diploma

Canton Harbor High School - Canton, OH

2017

Skills

• Microsoft Word

• Customer Service

• Sales

• Receptionist

• Microsoft Office

• Service Writing

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