Service Representative, Sales Representative, Finance, Office Work
Resume:
Joseph Jones
Canton, OH
****.**********@*****.***
Energetic Customer Service Representative with 5+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Authorized to work in the US for any employer
Work Experience
Service Advisor/Writer
BMW of Akron - Akron, OH
April 2022 to Present
As customers come into the dealership needing service done, I greet them and follow up by gathering their information and concerns with the vehicle. After the vehicle is diagnosed I then consult with the customer or their warranty carrier about the issues found and the cost to fix it. Finally I close out the customers paper work and take them to the cashier to finalize. As well as answering phone calls and setting appointments.
Service Writer/Advisor
Spitzer Chevrolet - North Canton, OH
January 2021 to March 2022
As customers come into the dealership needing service done, I greet them and follow up by gathering their information and concerns with the vehicle. After the vehicle is diagnosed I then consult with the customer or their warranty carrier about the issues found and the cost to fixing it. Finally I close out the customers paper work and take them to the cashier to finalize. As well as answering phone calls and setting appointments.
Parts Driver/Warehouse
Spitzer Chevrolet - North Canton, OH
March 2020 to January 2021
• Take phone calls
• Look up and retrieve parts for technicians
• Deliver parts to customers
• Clean and organize warehouse
Automotive Service Writer
Walmart - Canton, OH
January 2019 to February 2020
• Greet customers
• Cashier
• Stock/zone shelves
Roofer/Laborer
Rubber City Roofing/Friel Family Construction - North Canton, OH February 2015 to January 2019
• Unload equipment / setting up • Tear off / dry in • Clean up DirectTV Sales Associate
VXI Global Solutions - Canton, OH
September 2017 to February 2018
• Signed customers up for Direct TV • Answered questions regarding promotions, prices, contracts Clerk
Circle K - Canton, OH
December 2016 to 2017
• Cashier • Cleaned • Made pizza's, salads, calzones, etc. Pharmacy Technician
Marcs Pharmacy - Canton, OH
June 2016 to December 2016
• Counted out prescriptions • Verified and added patients health insurance • Organized the ready prescriptions alphabetically • Learning drug definitions, ingredients, instructions, and effects. Cashier
Marcs - Canton, OH
June 2015 to June 2016
Canton, OH
Stockman 06/2015 - 06/2016 • Unloaded the truck with all of the product • Loading carts to take onto the floor and stocking the shelves • Collected the shopping carts from the parking lot • Cashier Tree Service
Wes’s - Alliance, OH
January 2012 to May 2015
• Help set up / take down equipment
• Picked up & shredded limbs
• Raked and cleaned
• Laborer / runner
Education
Diploma
Canton Harbor High School - Canton, OH
2017
Skills
• Microsoft Word
• Customer Service
• Sales
• Receptionist
• Microsoft Office
• Service Writing
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