Desk Supervisor Process Assistant

Beverly Ann Adams

**** ***** ****, ****** ****, MD 21050 • 717-***-**** • ******@*****.***

********@******.***

Over 30 years of experience in team leadership, direct sales, customer service and merchandising.

Demonstrated success in:

Customer service in retail, healthcare, and other business settings.

Increasing employee work satisfaction and engagement.

Leading merchandising and reset execution teams.

Providing direction to achieve execution of merchandise set up to adhere to merchandising service standards and Service Labor Agreements (SLA).

Leadership to include generating employees’ schedules, orientation, on-going training and mentoring, performance feedback.

Developing key indicator reports needed by leadership to monitor and assess success.

Successfully assisted with Launch of KRB5, Co-shared building with MDT2

Implemental in creating tracking and accountability systems

Excels in Engagements, Coaching, and Team building abilities

Quick to recognize AA potential ( have worked with 3 AA promoted to PA, and 5 L4 mangers as new hires)

Embracing change and Adaptability

CURRENT CERTIFICATIONS AND SKILLS

Liquid Propane Forklift • Battery Operated Stand Up Forklift

Battery Operated Cherry (Order) Picker • Electric Pallet Jack

Training Development Aptitude • Team Leadership

Interdepartmental collaboration

HIGHLIGHTED CAREER ACHIEVEMENTS

Top Regional SLA 2 consecutive quarters for Home Depot 2016

Employer of Choice Ratings Recognition 2014-2016

Learning Ambassador and Mentor 2020

Amazon Inbound Tier 3 Process Assistant 2020-2021

Amazon Inbound Tier 3 Process Assistant(KRB5) 2021-Present

Launch KRB5 October 2021

EXPERIENCE

Completed daily leadership duties such as allocating labor, assigning job duties and communicating with management on any labor changes based on the needs of the business.

Ensured successful area performance through tracking, recording,and delivering feedback to AA .

Coached associates to perform work safely, identified and addressed safety hazards within the work area

Secured the execution of workflow and daily production goals to achieve shift and team goals in volume and accuracy

Collaborated with other leaders in and outside of my departments to establish successful downstream comminucation

EMPLOYMENT HISTORY

Process Assistant

Amazon, North, East MD KRB5

Amazon, North East, MD MDT2

Assistant Customer Service Manager

Harris Teeter, Baltimore, MD

Store Manager

7-Eleven, Forest Hill, MD

Merchandising Execution Supervisor, Service Desk Supervisor, Front End Supervisor, Scheduler and Training Coordinator

The Home Depot, New Freedom, PA

2021-Present

2020-2021

2019-2020

2017-2019

2007-2017

EDUCATION

High School Diploma

Joppatowne High School

Joppa, MD

Business Administration and Management

Harford Community College

Bel Air, MD

Celtic and Ancient Studies

Towson University

Towson, MD

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