Customer Service Kitchen Staff
Resume:
Theresa Ocon
*********@*****.***
Summary:
Reliable Worker focused on completing tasks quickly and efficiently to consistently exceed targets. Dedicated to using my skills in a different field. Skills
● Customer Service
● Verbal Communication
● Time Management
● Multitasking
● Prioritization
Experience
Shift Manager/Trainer
P Terrys
● Manage operations during shifts, with total awareness of activities of employee and customers,
● Motivate employees to deliver quality service while promoting energetic and collaborative environment
● Promoted teamwork, customer focus and commitment to meet performance
● Delegated tasks communicate expectations and directed the workflow to improve work performance
● Assisted Management in resolving operational and delivery issues
● Trainer in opening new stores
● Followed training curriculums, emphasizing expectations andi in exceptional performance in each role
● Explained general and job specific procedures and lead by example for hands on training
Server
Chilis
● Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
● Commuted customers menu choices, and special requests to kitchen staff
● Transported food products, cleaned table and counters, and stock dining room supplies
● Handled customer complaints to resolve situations in the best interest of the business
● Delivered food from kitchen to customers quickly and correctly
● Refilled water and beverage glasses throughout the their visit Shift Leader
Taco Tanch
● Supervised hourly personnel, provide direction and reviewed work process
● Assisted management in resolving operational and delivery issues
● Managed operations during shifts, with awareness of activities of employees and customers.
● Motivated staff to deliver quality service, while promoting energetic and collaborative environment
● Delegated tasks, communicate expectations and directed workflows to improve performance
Henry’s
Lead Server Manager
● Delivered exceptional service and addressed customer concerns with tact and diplomacy
● Addressed and resolved customer inquiries and complaints to restore satisfaction
● Protected team members and reduced company risk through stringent safety policy
● Approved and reviewed purchase order replenishment
● Mentored underperforming staff with service focused initiatives
● Monitored opening and closing procedures, delegated tasks to the team for optimal productivity
● Monitored scheduling and adjusted to maintain adequate shift coverage
● Managed operations during shifts with total awareness of staff and customer activities
● Prepared shift reports, keeping management informed of operations
● Communicated with customers to build a personable rapport adn resolve issues
Education
High School Diploma: General
Artesia High Schoo
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