Customer Service Front End

Vladimir Vásconez

*** ****** *****, ************, ** 08094

856-***-**** Email: *******@*****.***

Education

Bachelor’s Degree in Technology in Visual Arts and Graphic Design and Corporate Image.

Instituto de Diseño y Comunicación Visual

1999 Quito -Ecuador

Computer Skills

Corel Draw, Adobe Illustrator, Adobe Photoshop, Pixar Quark Express, InDesign, Tapestry, Dreamweaver, Director, Microsoft Office.

Professional Experience

2006- Current Walmart – Turnersville, NJ

Customer Service Manager

Supervise day to day operations in customer service department, respond to customer service issues in a timely manner. Support front end staff.

Create effective customer service experience ensuring procedures, policies and standards are maintained and practiced.

Maintain accurate records of the cash office, bank deposits, and audits.

Hire and train new customer service associates.

Knowledge of handling returns and exchanges of goods, customer service.

2007-2017 Acosta Marketing - Philadelphia -Metro Area

Merchandiser, Reset Team

Served as interface between updating new orders, products stock, visual presentation of merchandise, new displays, marketing/promotions. Setting and maintaining plan-o-grams. Identified sales opportunities and build awareness toward products, in different stores for Pathmark and Shoprite Markets.

2007 COSTCO- Norwalk, CT

Cashier

Stacked various products onto standard pallets. Helped check product quality, Stock Inventory. Kept the area secure and reported possible hazards to supervisor. Front end duties as assigned.

Professional References

Bonnie Wells- Walmart Turnersville 856-***-****

Christian Aguilar Costco Norwalk- 203-***-****

Jackie Julio- ACOSTA Marketing 609-***-****

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