Center Agent Customer Service
Resume:
Starlett Holliday
Flint, MI *****
****************@*****.***
Customer service-oriented professional, capable of providing timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.
• Communicate in a clear and concise manner to ensure satisfactory customer service
• Able to work in a deadline-driven environment and meet company guidelines for productivity and quality
• Function independently with minimal direction and guidance
• Microsoft Office Applications / MS-Excel MS Word MS PowerPoint MS Outlook Typing Speed: 37 WPM
• Medical Billing Accounts Receivable Collections Co-Pay Deductibles
• Co-Insurance EOBs
• Revenue Cycle Management Posting Payments Government (Medicare & Medicaid)
• Third-Party Payers
• Electronic Health Records (EHR) Electronic Medical Records (EMR)
• Managed Care (HMO, PPO, and POS) Workers Compensation Medical Office
• Procedures Scheduling
• Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)
• Front Office Operations
• Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding
• (ICD-10-CM, HCPCS, CPT)
Authorized to work in the US for any employer
Work Experience
Benefit Counselor
Aon - Remote
September 2022 to Present
• Take In-bound calls from company employees
• Answer any employee questions.
• Help employees enroll in company offered benefits.
• Educate employees on company offered benefits for a better understanding of how their benefits work for them.
• Educate on options for better benefits coverage.
• Empathy, care, and active listening are essential.
• Seasonal
Call Center Agent/Customer Service
Connexus Resource Group - Remote
December 2022 to January 2023
• Take In-bound calls from members.
• Answer all never questions.
• Place member orders over phone.
• Provide balance/activate cards.
• Empathy, care, and active listening are essential.
• High call volume.
Medical Biller
F AND P Medical Billing - Remote
January 2022 to May 2022
• Check encounter summaries for medical necessity
• Generate invoices for billing
• Apply CPT codes for billing
• Email providers for corrections to encounter summaries
• Ensure encounter notes show progression
• Telehealth/Telemynd/Behavioral Health
• Received promotion/raise
Full Time Student
Ultimate Medical Academy - Remote
September 2019 to May 2021
· Remained self-directed, motivated, and accountable for personal actions
· Came prepared for class and completed assignments on time
· Navigated new technology, utilized available resources, and set realistic expectations Home Health Aide
Private Duty Care - Flint, MI
March 2014 to May 2019
· Provided in-home care services and assisted with activities of daily living
· Entertained, conversed with, or read aloud to patients to keep them mentally engaged and stimulated
· Helped with ambulation and transferring and encouraged self-care by supporting use of walking aids
· Handled light cleaning duties, prepared and served meals, and ran errands
· Monitored medications and reported daily activities and changes in condition to family members Homemaker
Stay-at-Home Parent - Flint, MI
August 2013 to March 2014
• Ensured household duties were completed and managed household budget
• Coordinated medical care, meals, and social activities
• Remained deadline-oriented and reliable while adjusting priorities and managing time wisely Front Desk Associate / Customer Service
Super 8 - Burton, MI
September 2012 to August 2013
· Communicated with callers via inbound and outbound phone calls
· Greeted customers, checked guests in and out, and processed payments
· Handled complaints, completed night audit duties, and helped customers enroll in rewards programs Homemaker
Stay-at-Home Parent - Flint, MI
February 2011 to September 2012
· Ensured household duties were completed and managed household budget
· Coordinated medical care, meals, and social activities
· Remained deadline-oriented and reliable while adjusting priorities and managing time wisely Education
Associate in Science (AS) in Medical Billing and Coding Ultimate Medical Academy - Flint, MI
September 2019 to May 2021
A.A.S in Baking and pastry arts
Mott Community College - Flint, MI
August 2008 to February 2010
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