Service Representative Agent
Resume:
Daija S Wilkins
Phone: 919-***-****
Email: ********@*****.***
Objective
Respectful, dependable young woman looking to make an impact. Experience Summary
Dialysis Experience
Medical Billing
Vital Signs
Patient Care
Medical Office Experience
Medical Terminology
EMR Systems
Medical Records
People oriented team player
Problem solving skills
Leadership and organization skills
Ability to work under pressure
Employment History
Intake Specialist
7-11-2022-current Raleigh,nc Remote
Handles all claim and non-claim documents with a commitment of quality and timeliness. Prepares and processes incoming mail for further handling and manages basic data entry processes. Data enters claims and applications for adjudication.
• Prepares documents by departmental processes in order to allow for coordination of benefits
• Forwards imaged work to appropriate areas, working rescan report and maintaining/balancing tracking logs
• Scans and identifies documents quickly and in priority to manage daily workflow and provide timely responses
• Processes returned claims and data enters all claim types into OCR or key from paper workflow
• Processes individual enrollment applications including processing of credit card payments
• Prepares claims and makes informed decisions for priority claim processing in order to report daily information for data tracking
• Corrects claims that error out of the adjudication system
• Develops expertise in areas of specialized complicated claims in order to perform Coordination of Benefits for all lines of business.
• Actively identifies system issues.
Technical Support Representative
10/2021 - 3/1/2022 Teleperformance Raleigh, NC
Technical support
Help Apple customers with Billing/subscription Inquiries App Store app arcade
Apple Books
apple fitness + and fitness app
Apple Music and music app
apple news
apple podcasts
itunes
tv and video
Marketing Specialist
02/2021 - 09/2021
Amerisave mortgage Corporation
3525 piedmont road NE,8 piedmont center suite 600, Atlanta, GA
Working for Mortgage Corp. Amerisave
responsible for getting Client over to Loan offer to get Loan ( refinance/home purchase loan ) assigned not paid on commission
PCA
12/2020 - 02/2021
The senior Covington
4512 Duraleigh Rd, Raleigh, NC
Monitoring Patients in memory care
feeding them Breakfast,snack & lunch shift end before dinner games/ activities through day
changing patients who can't assist themselves
physical therapy
Sales Representative
10/2020 - 11/2020
International Business Concepts
Raleigh, NC
Worked for Direct TV as a 3rd party service provider. Responsible for selling the company's products and services. Identified leads and educated prospects on products and services through calls, training, and presentations. Provided existing customers with exceptional support. Patient Care Assistant (PCA)
07/2020 - 11/2020
Victorian Manor Retirement Center
Sanford, NC
Assisted clients with personal care tasks such as feeding, washing, dressing, eating and toileting. Performed light housekeeping tasks such as dusting, vacuuming and changing bed linens. Assisted in the safe lifting, transferring, repositioning and movement of clients. Checked Vital Signs, did 15-minute checks on COVID-19 patients. Patient Care Technician
03/2020 - 06/2020
Fresenius Medical Care
Raleigh, NC
Responsible for cannulating and monitoring patients on the Dialysis Machine. Ensured the cleanliness and sanitation of the patients' areas. Monitored patients' health and performed basic nursing procedures. Customer Service Representative
06/2017 - 11/2018
Conduent
Raleigh, NC
Handled Billing and Claims MCC Over 65 accounts.
Greeted customers warmly and ascertained the problem or reason for calling. Canceled or upgraded existing accounts and promoted products and services. Assisted customers with placement of orders, refunds, and exchanges. Customer Service Agent - Call Center
08/2018 - 10/2018
Adecco 4924
Green Rd, Raleigh, NC
Handed Billing, Claims, MCC Over 65.
Handled product recalls.
Attempt to persuade customers to reconsider cancellation of services. Informed customers of deals and special promotions. Sold products and services.
Utilized computer technology to handle high call volumes. Work with the Customer Service Manager to ensure proper customer service was being delivered. Cashier
04/2018 - 07/2018 Harris Teeter 14520 John Rex Blvd, Raleigh, NC Cashiered and assisted customers in a grocery store. Scanned grocery items, ensured prices and quantities were correct, and collected payments. Assisted customers by explaining or recommending items, answering questions, and processing exchanges or refunds. Education and Training
Completion Date Issuing Institution Location Degree Received Course of Study 06/2017 William G. Enloe High School Raleigh, NC High School Diploma General High School Curriculum References Available on Request
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