Service Representative Office Assistant
Resume:
CLARICE BAILEY
**** ****** ***** • Indianapolis, IN 46226 • 317-***-****• ***********@*****.***
Professional Summary
Goal-Driven and compassionate healthcare professional with 7 years hands-on experience in fast-paced
residential and hospital environments. Accountable and responsible with a strong focus on patient
wellness. Ability to use strong communication, organizational, and problem solving skills and to liaise with various departments.
EDUCATION
Associate of Applied Science: Health Care Administration October 2015 Dean’s List
Externship: Health Care Administration, At Home Health Services LLC
Associate of Applied Science: Medical Assistant October 2011
Brown Mackie College Indianapolis, IN
Introduction to Business
Medical Administrative Practices
Anatomy and Physiology I/II
Introduction to Healthcare Services
Medical Terminology
Phlebotomy and Hematology Procedures
Managing Healthcare Information
Medical Math & Calculations
Professionalism and Communication in Healthcare Setting
RELATED EXPERIENCE
Eskenazi Health Indianapolis, IN
PSR/Referral Coordinator 01/2020-present
Utilizes the EPIC referral system to send referrals to other clinics and retrieve referrals:
Receives and places 24/7 inbound and outbound telephone triage unit patient and scheduling calls
Informs Connections nurse of callers with emergent symptoms for triage and serves as clinic liaison to assigned clinics
Community Health Network Indianapolis, IN
Medical Assistant/Front Office Assistant 11/2015-2/2020
Contacted medical facilities or departments to schedule patients for tests or admission.
Prepare and administer medications as directed by physician.
Registration patients in and out of the office in Epic.
Verifying insurance and referrals
Paramount Brookside Indianapolis, IN
F.A.C.T Team 11/2016-2/2018
Home visit with every family that wants a visit
Small groups with students
Planning and arranging events
Engaging Solutions Indianapolis, IN
Customer Service Representative 11/2014 – 11/2015
•Review Indiana state Medicaid insurance policy to determine coverage
•Contact insured or other involved persons to obtain missing information
•Enter claims information into database systems
Ingram Micro Mobility Plainfield, IN
Customer Service Representative 4/2014- 11/2014
•Collected customer feedback and made process changes to exceed customer satisfaction goals.
•Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
•Built customer loyalty by placing follow-up calls for customers who reported product issues
Fresenius’s Medical Care Indianapolis, IN
Patient Care Technician 12/2013-2/2014
•Blood pressure, pulse rate, weight, temperature and respiration
•Connected the hemodialysis machine to access inpatient's forearm or catheter site
•Monitored the patient during the procedure, and prepare records after the procedure
IU Health Network Indianapolis, IN
Medical Assistant 1/2012-9/2013
•Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
•Contacted medical facilities or departments to schedule patients for tests or admission.
•Prepared and administer medications as directed by a physician
Watch Over Me Home Health LLC Indianapolis, IN
CNA 2/2009-1/2012
•Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
•Documented resident records on daily flow sheets.
•Administered simple range of motion exercises.
•Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
Rural HealthCare Indianapolis, IN
CNA/Dietary 5/2003-1/2009
•Assisted with transferring residents in and out of wheelchairs and adaptive equipment
•Documented resident records on daily flow sheets
•Administered simple range of motion exercises
•Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
•Delivered food to patients and residents.
•Assisted the dietary cook in the preparation of meals
•Cleaned dishes and maintains a clean kitchen workspace
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