Customer Service Technician

DS

DAVID SLAGLE

*********@*****.*** 419-***-**** United States

Conscientious Field Service Technician with 16-year background managing installation, repair and maintenance tasks. Talented at diagnosing errors and determining solutions. Accustomed to working flexible shifts and changing work schedules.

Work order management

Troubleshooting and repair

Training and development

Mechanical background

Record keeping

Training and mentoring

Component repairs

Troubleshooting and diagnostics

Knowledge of industry best practices

Following safety practices

Wesley Whitson a/c and heating Oviedo,

FL

Field Service Technician

08/2021 - Current

Delivered outstanding customer service on field visits to meet corporate guidelines.

Operated hand tools and power equipment according to corporate safety procedures.

Minimized customer callbacks and equipment failure by reviewing job upon completion.

Observed field safety protocols to prevent injuries and accidents. Acr sales and service Orlando, FL

Field Service Technician

05/2019 - 08/2021

Delivered outstanding customer service on field visits to meet corporate guidelines.

Mentored and trained new employees on processes, flow and safety procedures.

Trained customers on equipment after installation. Performed annual and preventive system service maintenance. Diagnosed and repaired mechanical issues according to industry standards.

Thompson Plumbing, Heating And Air

Conditioning Lambertville, MI

Field Service Technician

08/2018 - 05/2019

Delivered outstanding customer service on field visits to meet corporate guidelines.

Minimized customer callbacks and equipment failure by reviewing job upon completion.

Trained customers on equipment after installation. Performed annual and preventive system service maintenance. Diagnosed and repaired mechanical issues according to industry standards.

Charter Foods Inc Toledo, OH

Field Service Technician

10/2017 - 10/2018

Delivered outstanding customer service on field visits to meet corporate guidelines.

Operated hand tools and power equipment according to corporate safety Summary

Skills

Experience

procedures.

Performed annual and preventive system service maintenance. Diagnosed and repaired mechanical issues according to industry standards.

Inspected drives, motors and belts to complete comprehensive maintenance.

Handled telephone support calls to determine issues and provide solutions.

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