Data Entry Customer Service
Resume:
Kelly "Kendall" Jones
Walla Walla, WA *****
**********************@***********.***
Authorized to work in the US for any employer
Work Experience
Certified Nursing Assistant
Wheatland Village - Walla Walla, WA
July 2019 to December 2022
January 2021 - Current
• Customer relations
• Time management
• Working both independently and with a team
• Providing excellent patient care working with residents in assisted living environment
• Tailoring each care routine to match with individuals needs Business Office Coordinator (temporary)
Wheatland Village - Walla Walla, WA
August 2020 to January 2021
• Account Payables/Receivables
• Vendor and resident communications
• General office administrative duties
• Customer service
• Customer relations
Personal Banker (Remote)
Sykes Corporation - Milton-Freewater, OR
December 2015 to November 2018
• Reconciliation/auditing of individual financial statements
• Understanding protocols of handling sensitive consumer information
• Work with clients to find beneficial solutions
Senior Performance Analyst
Bank of New York Mellon
November 1986 to November 2013
• Preparing accurate monthly, quarterly and year- end financial reports
• Payable/ Receivable reports using multiple financial institutions and money managers to obtain information
• Audit/reconciliation/performance analysis/Attribution models for corporations, state, federal and international governments.
• Trainer and mentor of local associates as well as trainer to global associates remotely Education
Certification in Nursing Assistant
Walla Walla Community College - Walla Walla, WA
December 2018 to March 2019
3rd year in Finance/Mathematics
University of Puget Sound - Tacoma, WA
September 1982 to June 1983
Associate in Arts (AA) in Accounting
Walla Walla Community College - Walla Walla, WA
September 1980 to June 1982
Skills
• Excellent listening and communication skills
• Well versed in multiple setting administrative duties
• Licensed CNA (4 years)
• Trained to handle highly stressful situations
• Able to effectively multitask
• Able to work independently
• Remote banking (3 years)
• Experienced user with Microsoft Office Suite
• 10+ years in accounts payable/receivable
• Experienced in Mentoring
• Able to and enjoy working within a team environment
• Strong ability to meet deadlines
• Highly analytical and driven individual
• Financial Analysis
• Bookkeeping
• Public Relations
• General Ledger Accounting
• Account Reconciliation
• Bank Reconciliation
• Data entry (10+ years)
• English
• Negotiation
• Customer service
• Financial Statement Preparation
• Financial Report Writing
• Journal Entries
• Phone etiquette
• Communication skills
• Microsoft Excel
• Remote access software (4 years)
• Accounts receivable
Certifications and Licenses
NAC - Certified Nursing Assistant
May 2018 to May 2023
CPR Certification
State Tested Nursing Assistant
May 2022 to May 2023
Nursing Delegation
May 2018 to Present
Assessments
Home health aide skills — Proficient
April 2023
Providing care to patients in a home setting
Full results: Proficient
Customer Service Skills — Proficient
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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