Service Representative Agent

Katie Kimmett

****************@*******.*** 719-***-**** Fountain, CO

OBJECTIVE

I am an enthusiastic and motivated individual seeking a role as a Customer Service Agent. I possess excellent communication and problem-solving skills, and I am confident that my experience makes me an ideal candidate for this position.

WORK EXPERIENCE

Call Center Order Taker Denver, CO

Caring Services April 2010 - Jan 2015

Interacted with customers to take orders and provide assistance to ensure customer satisfaction.

Processed incoming orders and maintained detailed records of orders placed.

Followed up with customers to ensure accuracy of orders and proper fulfillment.

Customer Service Representative Centennial, CO

Time Warner Cable Nov 2012 - Jan 2015

Responded to customer inquiries via telephone, email and online chat.

Investigated customer complaints, troubleshooting technical and service related issues.

Processed orders, returns and exchanges in a timely and accurate manner.

Technical Support Agent Tier 1 Colorado Springs, CO

Windstream Mar 2015 - May 2016

Monitored incoming customer inquiries, communicated solutions, and resolved customer issues related to Windstream services.

Provided technical assistance and troubleshooting to customers over the phone and through email.

Developed and maintained positive customer relations by responding to inquiries in a timely and knowledgeable manner.

Estimator Colorado Springs, CO

Legacy Rain Gutters Oct 2016 - June 2018

Responsible for providing accurate estimates and recommendations for gutter installation, repair, and maintenance services.

Monitored customer needs, generated new business opportunities, and supervised installation projects.

Ensured high-quality workmanship and customer satisfaction with the services provided.

Key Holder Calhoun, GA

Dollar General July 2018 - Jan 2019

Provided exceptional customer service and ensured customer satisfaction.

Maintained accurate and up-to-date inventory records to ensure accuracy of stock levels.

Successfully opened and closed store, including counting register drawers and making bank deposits.

Housekeeper Adairsville, GA

Hampton Inn Feb. 2019 - Dec. 2019

Ensured the cleanliness of guest rooms, including changing linens and cleaning bathrooms.

Stocked and maintained housekeeping cart, ensuring it was fully stocked with amenities and cleaning supplies.

Adhered to safety and security policies, including reporting maintenance and safety issues to management.

Retail Inventory Specialist Online

Roltak Oct. 2022 - Nov. 2022

Maintained accurate records of inventory and monitored stock levels to ensure optimal stock management.

Assisted in the daily operations of the store and ensured adherence to safety and security protocols.

Collaborated with store management to ensure inventory accuracy and customer satisfaction.

Social Media Evaluator Fountain, CO 80817

Appen Connect Dec. 2022 - Present

Evaluate the quality of text, images and videos posted on social media platforms.

Provide feedback to improve user experience.

Follow guidelines and internal processes to ensure accuracy of evaluations.

EDUCATION

Colorado Technical University Colorado Springs, CO

Information Technology October 2025

SKILLS

Excellent communication • problem-solving • customer service • organizational • multitasking • active listening • computer literacy • data entry • empathy • conflict resolution • Communication • Interpersonal • Patience • Time Management • Adaptability • Conflict Resolution

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