Data Entry Customer Support
Resume:
GLORIA AKAKA A. AUSAGE
North Las Vegas, NV *****
************@*****.***
SUMMARY OF QUALIFICATIONS
•Strong Problem solving and Conflict Resolution Skills
•Organized and Detail-Oriented
•Knowledge of Nevada Medical Insurance, including Medicaid and Medicare
•Excellent phone etiquette and ability to deal with high volume calls
•Accounts Receivable and Payables
•Patients Registration and Scheduling
•Patient Privacy and Confidentially
•Electronic Medical Records
•Translates diagnosis into coding (HCPCS/ICD-10/CPT)
•Able to remain calm and efficient under pressure
•Effective multitasking while maintaining relaxed and pleasant manner
EDUCATION
Carrington College, Medical Billing & Coding Certification
●Graduate with High Honors, NHS, Dean’s List GPA 4.0
o HIPAA Compliance Certification oStudent Mentor
EXPERIENCE
April 2022
*Front Of House Supervisor, Oasis Bar & Grill May 2015 to February 2017
●Established working relationships with employees to encourage efficient and hard work
●Trained service staff to enhance customer service and increase profits through suggestive up selling
●Managed Inventory Control
●Provided customer support by resolving complaints about service or food quality
●Generated detailed daily, monthly, and quarterly reports on business, staff, and profit
*Accounts Receivables Clerk, American Samoa Executive May 2017 to February 2020 ●Managed Aging Reports
●Performed Data Entry Tasks using Excel and Google Sheets
●Established financial reports by collecting, analyzing, and summarizing account information and trends
●Prepared Bank deposits and posted cash receipts
●Investigated and resolved customer queries
*Billing Specialist, Speakeasy Therapy Services February 2022 to Oct 2022. Extern from Carrington College
●Send invoices and account updates to clients for payments
●Notify Insurances for payments
●Keep an accurate record of client accounts and outstanding balances
●Receive, sort, and track incoming payments
●Work hand in hand with Insurances on verifying Patients Active data
●Rebilled denied Claims via online or mail, Applied Recoupments and Post Payments
●Address and solve client questions and issues
●Securely handle client data and payment information
●Provide regular, accurate reports of billing data
●Multitask via data entry and phone etiquette
REFERENCES:
Jonathan Wright - Campus Academic Dean Carrington College Las Vegas, NV.
* Email:********.******@**********.***
* Phone: 702-***-****
Erica Miller - Medical Billing and Coding Instructor Carrington College Las Vegas, NV
*Email:*****.******@**********.***
Selitha Walker- AR/Billing Supervisor/Mentor Speakeasy Therapy Services North Las Vegas, NV
*Email:*******.*********@*****.***
*Phone: 702-***-****
Contact this candidate