Service Agent Customer

Cynthia Renee Byrnes

**** ****** ******* **. *** 201

Riverview, Florida 33578

Cell: 813-***-****

Email: ******@*****.***

Professional Objective: Seeking full time employment, a challenging career move with a company that rewards diversity, new ideas, hard work, dedication, and the opportunity to continue to broaden my knowledge.

Work History:

3/3/2022- Current 24-7 Intouchcx

Campaign Ulta Beauty Customer Service.

Inbound calls

Email follow ups

Reshipments and refunds

Customer store complaints

Product information

Account issues and general information

07/2020 -10/28/2022: North American Company

Customer Service/Clerical

Answer inbound and outbound calls

Handling escalated customers

Inputting customer information

Sending out letters of benefits, changes, and cancellations

Back-end work such as refunds, rate changes, bill dates etc

Activating and cancelling accounts

05/2011 – 11/2019 Contour Paving, Tampa, Florida

Secretary

● Answered Inbound calls, made outbound calls

● Scheduled appointments for jobs

● Input data into computer

● General office duties

● Filing, sent correspondence

04/2010 to 04/2011 Bob Evans, Seffner, Florida

Server, Hostess and Cashier

● Took orders from customers

● Prepared food and beverages

● Prepared Checks

● Greeted and seated customers who walked in

● Provided customer service

● Made recommendations to customers

09/2005 to 12/2009 United Health Care, Tampa, Florida

Benefits / Claims Adjuster

● Answered phones

● Gave customers their benefit information

● Gave them their billing information

● Adjusted Claims

● Handled general customer issues

03/2003 to 09/2005 JP Morgan Chase, Tampa, Florida

Customer Service Agent

● Took inbound calls

● Handle their sub accounts

● Maintained account information for all those accounts

● Updated customers addresses or other account information

Education GED received in 1994, Attended Everest College

Skills Typing (45 WPM), Windows 95, 98, 00, 07, Vista, and XP home and office version. Microsoft

Excel and Word, Outlook, Also other computer programs from different

companies.

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