Service Representative Leasing Consultant
Resume:
Lawrence A Mendez
Highlands Ranch, CO *****
**************@*****.***
Work Experience. Financial Assistance Coordinator Siri Info Solution. Children’s Hospital. February 2022-October 2022. Inbound-Outbound calls. Creating financial solutions. Collecting payments. Answering all questions regarding services charges.
Insurances Agent Contemporary Staffing Solutions/Guidewell/BCBSAZ August 2020-December 2020 May 2121-Present
●Conduct Health insurance enrollments
●Advise the customer on which plan is most suitable for their situation
●Collect the first month premium
●Assist finding medical locations, doctors, pharmacies
Financial Counseling Specialist
Medix/SCLHEALTH-Saint Joseph Hospital – Denver, CO August 2019 to January 2020
Screened uninsured patients in the Emergency Department to determine if they needed medical assistance
●Helped them apply for Medicaid benefits or charity plans through the hospital
●Conducted the application process
oCollected the appropriate information to accurately complete the documents
oSecured necessary signatures prior to final submission to Health First Colorado for approval.
Recall Coordinator
Market Source/America Honda - Centennial, CO September 2017 to April 2019
Contracted by America Honda Motors to work in the field for the global recall of the Takata airbags.
●Locate impacted vehicles, engage with vehicle owners to explain the seriousness of the recall.
●Set up appointments for repairs - either a drive in, a two-way tow or a mobile repair.
●Send a daily and weekly reporting number of contacts made and appointments scheduled.
●Drive to multiple addresses on a daily basis.
Insurance Sales Agent
Optum United Health Group - Centennial, CO September 2013 to April 2017
Inbound sale center for Kaiser Permanente (contract position)
●Conduct Health insurance enrollments
●Advise the customer on which plan is most suitable for their situation
●Collect the first month premium
●Assist finding medical locations, doctors, pharmacies
Vehicle Sales and Leasing Consultant
Kuni Honda - Centennial, CO May 2011 to June 2013
Cherry Creek Dodge – Aurora, CO August 2009 to May 2011
Mike Naughton Ford – Aurora, CO May 2008 to August 2009
Discuss customers' needs and advise them on the most suitable vehicle.
●Negotiate the sale price of vehicles, including any 'trade-in' price for customers' old cars.
●Work out finance arrangements, which may include cash payments or a car loan.
●Highlight additional products to customers, such as accessories or after-sales service.
●Complete associated paperwork and pre-delivery inspections.
●Bilingual specialization in Hispanic customer sales
Customer Relation and Sales
Dish Network - Littleton, CO August 2007 to May 2008
●Assisted customers with new services and programming packages.
●Aided with troubleshooting equipment issues.
●Scheduled appointments for service, programming, and equipment installation.
Sales and Leasing Consultant
Freeway Ford - Denver, CO February 2006 to September 2006
Burt Toyota - Englewood, CO February 2004 to October 2005
Discuss customers' needs and advise them on the most suitable vehicle.
●Arranged test-drives.
●Negotiate the sale price of vehicles, including any 'trade-in' 200price for customers' old cars.
●Work out finance arrangements, which may include cash payments or a car loan.
●Highlight additional products to customers, such as accessories or after-sales service.
●Complete associated paperwork and pre-delivery inspections.
●Bilingual specialization in Hispanic customer sales
Education
Computer Programming
Denver Technical College - Denver, CO 1997 to 1999
General
Liceo Hispano - Bayamón, PR August 1979 to May 1982
Skills
Customer Service Representative, Customer Care, Bilingual, Customer Service, Call Center
Certifications/Licenses
Colorado Health-care and Accident
September 2013 to March 2017
Licensed to sell Health-Care plans in the State of Colorado. I'm in the process of securing my license for Life Insurance.
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