Lawrence A Mendez

Highlands Ranch, CO *****

adw00i@r.postjobfree.com

720-***-****

Work Experience. Financial Assistance Coordinator Siri Info Solution. Children’s Hospital. February 2022-October 2022. Inbound-Outbound calls. Creating financial solutions. Collecting payments. Answering all questions regarding services charges.

Insurances Agent Contemporary Staffing Solutions/Guidewell/BCBSAZ August 2020-December 2020 May 2121-Present

●Conduct Health insurance enrollments

●Advise the customer on which plan is most suitable for their situation

●Collect the first month premium

●Assist finding medical locations, doctors, pharmacies

Financial Counseling Specialist

Medix/SCLHEALTH-Saint Joseph Hospital – Denver, CO August 2019 to January 2020

Screened uninsured patients in the Emergency Department to determine if they needed medical assistance

●Helped them apply for Medicaid benefits or charity plans through the hospital

●Conducted the application process

oCollected the appropriate information to accurately complete the documents

oSecured necessary signatures prior to final submission to Health First Colorado for approval.

Recall Coordinator

Market Source/America Honda - Centennial, CO September 2017 to April 2019

Contracted by America Honda Motors to work in the field for the global recall of the Takata airbags.

●Locate impacted vehicles, engage with vehicle owners to explain the seriousness of the recall.

●Set up appointments for repairs - either a drive in, a two-way tow or a mobile repair.

●Send a daily and weekly reporting number of contacts made and appointments scheduled.

●Drive to multiple addresses on a daily basis.

Insurance Sales Agent

Optum United Health Group - Centennial, CO September 2013 to April 2017

Inbound sale center for Kaiser Permanente (contract position)

●Conduct Health insurance enrollments

●Advise the customer on which plan is most suitable for their situation

●Collect the first month premium

●Assist finding medical locations, doctors, pharmacies

Vehicle Sales and Leasing Consultant

Kuni Honda - Centennial, CO May 2011 to June 2013

Cherry Creek Dodge – Aurora, CO August 2009 to May 2011

Mike Naughton Ford – Aurora, CO May 2008 to August 2009

Discuss customers' needs and advise them on the most suitable vehicle.

●Negotiate the sale price of vehicles, including any 'trade-in' price for customers' old cars.

●Work out finance arrangements, which may include cash payments or a car loan.

●Highlight additional products to customers, such as accessories or after-sales service.

●Complete associated paperwork and pre-delivery inspections.

●Bilingual specialization in Hispanic customer sales

Customer Relation and Sales

Dish Network - Littleton, CO August 2007 to May 2008

●Assisted customers with new services and programming packages.

●Aided with troubleshooting equipment issues.

●Scheduled appointments for service, programming, and equipment installation.

Sales and Leasing Consultant

Freeway Ford - Denver, CO February 2006 to September 2006

Burt Toyota - Englewood, CO February 2004 to October 2005

Discuss customers' needs and advise them on the most suitable vehicle.

●Arranged test-drives.

●Negotiate the sale price of vehicles, including any 'trade-in' 200price for customers' old cars.

●Work out finance arrangements, which may include cash payments or a car loan.

●Highlight additional products to customers, such as accessories or after-sales service.

●Complete associated paperwork and pre-delivery inspections.

●Bilingual specialization in Hispanic customer sales

Education

Computer Programming

Denver Technical College - Denver, CO 1997 to 1999

General

Liceo Hispano - Bayamón, PR August 1979 to May 1982

Skills

Customer Service Representative, Customer Care, Bilingual, Customer Service, Call Center

Certifications/Licenses

Colorado Health-care and Accident

September 2013 to March 2017

Licensed to sell Health-Care plans in the State of Colorado. I'm in the process of securing my license for Life Insurance.

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