Data Entry Customer Support

O’shane Findlay

St.Albans, New York

C: 718-***-****

E: **********@*****.***

Objective: Customer service professional with over nine years of experience assisting with and fulfilling organizations needs and requirements. A proven track record of using my excellent personal, and organization skills to lead and provide excellent service to the clients. A team player with outstanding communication skills, high quality of work, self driven and highly motivated. Strong negotiating skills and business acumen and able to work independently. While serving in the army I developed quality leadership & people skills.

Experience:

12/20

National Income-life Licensed Insurance Agent New York,NY

• Promoted and sold insurance products and services to customers

• Provided sound financial advisory services and customer support.

• Maintained a healthy rapport with clients and beneficiaries 02/21 - 08/22

Vaccinate New York Data Entry Administrator Queen, NY

• Responsible for public intake screening for vaccinations

• Maintained accurate patient personal health information

• Maintained a safe and sanitized work environment

• Monitored patients post vaccination

1/20 - 11/20

Sutherland Global Airbnb Ambassador Las Vegas, NV

• Mediated incidences between hosts and guests

• Scheduled reservations according to guests needs and preferences

• Responsible for investigating claims reports and making final decisions

• Issued refunds based on hosts and company refund policy 12/18

Social Science Research Studies Market Researcher Las Vegas, NV

• Conducted accurate and unbiased interviews

• Maintained accurate consumer response data

• Maintained healthy rapport between company and major clients

• Utilized statistical software to monitor progress of research projects 1/16/ - 9/18

Apex Marketing Group Sales Representative Las Vegas, NV

• Responsible for sales of television,internet, and home security services

• Conducted in field door to door vendible sales ss

• Mainted exceptional customer experience throughout installation process

• Sustained a healthy client rapport post sale

4/16 - 1/17

William Sonoma Furniture Associate Las Vegas, NV

• Responsible for inbound phone calls

• Conducted damage claim investigations

• Approved customer refunds

• Mitigated disputes between delivery handling and shipping services 2/13 - 7/15

AAA Emergency Call Receiver & Dispatch Las Vegas, NV

• Responsible for inbound emergency roadside calls

• Dispatched emergency service vehicles

• Followed company protocols to de escalate emergency situations

• Applied innovative Software to assist in locating members in wide radius ranges 06/05 - 9/08

U.S Armed Forces Tracked Abrams Battle Tank Mechanic Dongducheon, South Korea

• Performed diagnostics on battle tanks

• Inspected and replaced faulty equipment

• Repaired damaged or worn vehicle components

• Performed system calibration

Education:

1/09 - 5/10

Barstow Community College Computer Science/ Business Mgmt Major Barstow, CA 2003 Flushing High School Queens, NY

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