Customer Service Representative

Nelson Tongol

Customer Service Representative

Hardworking and knowledgeable in customer service well-versed in using scripts and personal expertise to address diverse customer concerns. Self -motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Customer Service professional with a history of exceeding customer expectations. Able to stay calm and composed In stressful situations. Provided knowledge and effective communication to increase customer satisfaction.

**************@*****.***

+639*********

136 Purok 2, Camia St.

Camachiles, Mabalacat

Pampanga, Philippines

24 April, 1991

SKILLS

MS Office proficiency

Record keeping

strengths

Good listening skills

Computer proficient

Quick learner

Good Customer Service

skills

LANGUAGES

English

Full Professional Proficiency

Tagalog

Native or Bilingual Proficiency

WORK EXPERIENCE

CSR / Pricing Team

Office Beacon Phil. Inc.

02/2021 - 01/2023, Clark Pampanga

Creates and logging of Purchase Orders into SugarCRM.

-Follows up with tracking information, issues with stock, etc. Experienced data entry ensuring Artwork Cases and Purchase Orders are encoded detailed and accurate.

-Works with Sales, Shipping, Reports and other additional task. CSR / Account: AT&T ISM – Directv Ace

Concentrix

09/2018 - 12/2020, Concentrix Clark

Pure customer service for AT&T and Directv Internet, Cable TV and Mobile services. Handle minimum of 50 calls per day with regards on billing concern, sign up accounts with different subscription for Cable TV, Home Internet and mobile services. English Instructor Associate

Innoven Contents Center, INC. Clark

03/2014 - 08/2018, Clark Field Pampanga

Prepared lessons that are customized to the student’s individual needs. Maintained accurate records of attendance and student performance. Assessed the student’s English abilities and completed the required report cards. CSR / Amazon - Consultant / Kindle Specialist

Sutherland Global Solutions

10/2011 - 07/2013, Bertafil, Clark Pampanga

Handle minimum of 50 calls daily, with duties including walking customers through on how to navigate Kindle.

Process a device replacement of defective items, technical support and troubleshooting services, walk customers through organizing account information and pure customer service. EDUCATION

Computer Science

Infotech Institute of Arts and Science

10/2008 - 03/2009, Dau, Mc Arthur Highway,

Mabalacat City Pampanga

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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