Claims Adjuster Assistant Manager

CHARISMA GREEN

Atlanta, GA ***** 404-***-**** ***************@*****.***

Dedicated candidate with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

CRM Software

Presentation

Interpersonal

Management

Written and Verbal Communication

Multitasking

Claims Adjuster, 09/2022 to Current

State Farm – Atlanta, GA

Acted as a primary contact for policyholders documenting vehicle damage and submitted in-depth reports to claims department for effective processing. Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.

Carried and managed heavy project workload through exemplary organizational, time management and collaboration talents.

Updated and maintained information through CRM salesforce software Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Multi-tasked and performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Identified suspicious claims, escalating issues to Property Complex for further investigation and analysis.

Assistant Manager, 05/2020 to 08/2022

Outback GutterVac – Duluth, GA

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

improvements, and evaluate progress toward goals.

Helped with planning schedules and delegating assignments to meet coverage and service demands. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Registered Behavior Technician, 01/2019 to 03/2020 Kadiant – Atlanta, GA

Implemented Applied Behavioral Analysis (ABA) therapy to increase communication, self-help, social and play skills for clients with autism.

Kept accurate records by documenting progress using measurable data and adhering to prescribed behavior plan.

Collaborated with client's support system and other allied specialists to implement positive interventions. Prevented and intervened with clients' challenging behaviors by implementing methods such as prompting, DRO, token method etc.

Mental Health Specialist, 02/2016 to 10/2018

Louisiana Methodist Children's Home – Ruston, LA

Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.

Performed client assessments and developed treatment plans. Communicated with clients to develop social and psychiatric observations. Maintained caseload of active clients and clients within assessment phase. Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships Bachelor of Arts: Psychology, 05/2017

Grambling State University - Grambling, LA

EDUCATION

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