Service Representative Customer
Resume:
Wilkens Orneas
Fort Worth, TX 76177
*************@*****.***
CAREER OVERVIEW Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success
EXPERIENCE
03/23-Present ASAP Personnel, Arlington, TX
Leasing Agent
Assisting tenants with lease application needs
Answer phones, emails and correspondence
Provide apartment tours
07/15-2/23 Household Director, Fort Worth, TX
Stay at Home Dad
Create budgets and allocation of household expenses
Delegate operational tasks to promote equal division of labor
Coordinate education curriculum for children
04/14-05/15 First Acura, Seekonk, MA
Sales Consultant
Achieved high sales percentage with consultative, value-focused customer service approach
Generated leads for new sales through telephone and email contact with customers
Prepared and sold broad range of additional accessories to customers to complete the car buying experience
11/05-03/14 Boutique 2000 Unisex Beauty Salon, Hyde Park, MA
Manager
Assist customers over the phone regarding products, promotions, and orders
Cross-sell to customers, educating customers about various products that complement services
Research and rapidly resolved conflicts to prevent loss of customers and vendors
Monitor sales and inventory reports and handle all cash transactions
05/05-10/05 Honda Cars of Boston, Everett, MA
Sales Consultant
Negotiated product pricing to maintain customer loyalty while creating value for the Company
Developed highly empathetic client relationships and earned reputation for high sales goals
Prepared and sold broad range of additional accessories to customers to complete the car buying experience
08/03-04/05 Herb Chambers Honda, Boston, MA
Sales Consultant
Achieved high sales percentage with consultative, value-focused customer service approach
Generated leads for new sales through telephone and email contact with customers
Worked under strict deadlines and responded to special service requests and emergency call-outs (car shipments)
06/97-07/03 Majestic Motors, Revere, MA
Customer Service Representative
Actively listened to customer auto claims and aided the customer in filing insurance paperwork
Worked as a liaison between the customer and the Auto Shop to ensure that services exceed customer expectations
Attended to customer needs by ensuring the delivery of the customer vehicle and arranging additional services t
EDUCATION
Massasoit Community College, Canton, MA
-Non-degree courses
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