Entry Specialist Data

Brenda Alan ***************@*****.*** 612-***-****

Professional Summary

A hard-working professional with well-rounded experience. Has worked in customer service, direct support, medical assembly, and data entry. Prioritizes accountability and teamwork. Experience leading a team; personal management style uses open communication and well-defined expectations. Strives to continue expanding skills and knowledge.

Skills

Customer Service

Leadership

Data Entry

Attention to Detail

Documentation

Relationship Building

Experience

Customer Service Representative 5/2022- 7/2022

National Communications- Pro Staff Remote

Received ticket requests for technician services and worked with technicians to schedule service for clients

Worked to complete tickets with accuracy while matching the fast pace of the call queue

Updated the client of completion and noted any feedback from client before closing the ticket to improve service

Deli and Bakery Associate 9/2021- 12/2021

Walmart Brooklyn Center, MN

Assisted customers by informing them about products and retrieving food items

Prepared and cooked deli products, as well as stocked and priced bakery goods

Ensured food safety and a clean work environment

Direct Support Professional- Team Lead 8/2018- 5/2019

Bridges MN St. Paul, MN

Provided care to and built relationships with adults with disabilities

Assisted residents with daily grooming and duties, including distributing medications

Transported residents to and from activities and appointments

Monitored direct support professional team to ensure proper scheduling and daily responsibilities were met

Assembler 4/2018- 7/2018

Boston Scientific Maple Grove, MN

Packed and shipped products efficiently and thoroughly

Examined medical devices to ensure quality for best customer experience

Documented quality assurance information in a database

Data Entry Specialist 6/2014- 6/2017

Data Recognition Corporation Brooklyn Park, MN

Cross-referenced test booklets with test sheets to check for consistent and accurate personal details

Used handheld scanner to enter tests into the database and double checked the information in the database

Repackaged test booklets quickly and carefully in preparation for shipping

Education

Certificate in Beauty and Science 9/2011

Salon Professional Academy New Hope, MN

Diploma 6/2009

Park Center Senior High School Brooklyn Park, MN

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