Karen Watson

advzuy@r.postjobfree.com

+1-317-****-***

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer service tier 1 agent

DialAmerica - Indianapolis, IN

December 2020 to Present

taking incoming phone calls helping the u.s. bank for the unemployment benefits cards to work correctly to verify they ID and detect fraud

Telephone Operator/Customer Service

VA Hospital System - Indianapolis, IN

August 2018 to March 2020

Taking incoming calls directing calls to the proper departments doing 25 plus phone lines and informational systems

Homeowner specialist

Porch Conversion LLC - Atlanta, GA

May 2016 to May 2018

taking incoming calls for a home owners that had just bought their homes and needing extra services for as homeowners insurance moving cost handyman contractors to come into their new home and do light work

Education

High school diploma in Business administration and customer service Broad ripple high School - Indianapolis, IN

September 1985 to June 1989

Skills

• Research

• Customer Service Representative

• Home care

• Caregiving

• Computer skills

• Microsoft Office

• Front desk

• Hotel experience

• Medicare

• FDA regulations

• ERP systems

• Information security

• Help Desk

• Motivational interviewing

• Salesforce

• Analytics

• Customer support

• Cooking

Certifications and Licenses

CPR. HHA

April 2021 to July 2021

Certified Home Health Aide

Additional Information

Work for adaptive Home Care in April 2021 to May 2021 do to covid-19 was not able to work anymore with them

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