Service Representative Customer
Resume:
Karen Watson
*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer service tier 1 agent
DialAmerica - Indianapolis, IN
December 2020 to Present
taking incoming phone calls helping the u.s. bank for the unemployment benefits cards to work correctly to verify they ID and detect fraud
Telephone Operator/Customer Service
VA Hospital System - Indianapolis, IN
August 2018 to March 2020
Taking incoming calls directing calls to the proper departments doing 25 plus phone lines and informational systems
Homeowner specialist
Porch Conversion LLC - Atlanta, GA
May 2016 to May 2018
taking incoming calls for a home owners that had just bought their homes and needing extra services for as homeowners insurance moving cost handyman contractors to come into their new home and do light work
Education
High school diploma in Business administration and customer service Broad ripple high School - Indianapolis, IN
September 1985 to June 1989
Skills
• Research
• Customer Service Representative
• Home care
• Caregiving
• Computer skills
• Microsoft Office
• Front desk
• Hotel experience
• Medicare
• FDA regulations
• ERP systems
• Information security
• Help Desk
• Motivational interviewing
• Salesforce
• Analytics
• Customer support
• Cooking
Certifications and Licenses
CPR. HHA
April 2021 to July 2021
Certified Home Health Aide
Additional Information
Work for adaptive Home Care in April 2021 to May 2021 do to covid-19 was not able to work anymore with them
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