Service Representative Data Entry
Resume:
MELISSA CRUZ
Bronx, NY *****
******@*******.***
Objective
To succeed in a challenging environment as well as experience advancement through opportunities while building value into the organization through motivation and teamwork. Qualifications and Skills
Bilingual in Spanish and English (Native fluency in both conversational and grammar) Experience in Customer Service and Emergency Maintenance Work Experience in Office Work
Great Communication and Interpersonal Skills
Professional Experience
New York City Housing Authority
2008-Present
EMERGENCY SERVICE AIDE
Emergency Service Department (May, 2011)
Maintenance Worker Helper
• Assist maintenance workers.
• Perform emergency repairs.
• Assist in basic electrical, plumbing, carpentry, door and window repairs. Customer Call Center (January, 2008)
Customer Service Representative
• Answer high volume of calls.
• Create and coordinate service repair appointments. Berrios Enterprises
1996 to 2007
Office Work
Clerk/Customer Facilitator
• Contract Processor
• Post Payments
• Data Entry
• Daily Reports
Education
Bronx Community College – 2014
Certified in Boiler Maintenance
MELISSA CRUZ
1311 College Ave 1E
Bronx, NY 10456
******@*******.***
Secretarial Science -1996
(Two Years)
University of Puerto Rico - Humacao, Puerto Rico
Accounting and General Courses - 1994
Ana Roque de Duprey High School – Humacao, Puerto Rico Certifications
NY City Housing Authority Seminars – 2013
• Professional Development and Training
• Refrigerator Repair Certification
• Basic Electrical Repairs Certification
• Basic Plumbing Certification
• Hardware and Door Repairs Certification
• Excellence Customer Service Certification
References
Available Upon Request
Contact this candidate