MELISSA CRUZ

**** ******* *** **

Bronx, NY *****

646-***-****

advztr@r.postjobfree.com

Objective

To succeed in a challenging environment as well as experience advancement through opportunities while building value into the organization through motivation and teamwork. Qualifications and Skills

Bilingual in Spanish and English (Native fluency in both conversational and grammar) Experience in Customer Service and Emergency Maintenance Work Experience in Office Work

Great Communication and Interpersonal Skills

Professional Experience

New York City Housing Authority

2008-Present

EMERGENCY SERVICE AIDE

Emergency Service Department (May, 2011)

Maintenance Worker Helper

• Assist maintenance workers.

• Perform emergency repairs.

• Assist in basic electrical, plumbing, carpentry, door and window repairs. Customer Call Center (January, 2008)

Customer Service Representative

• Answer high volume of calls.

• Create and coordinate service repair appointments. Berrios Enterprises

1996 to 2007

Office Work

Clerk/Customer Facilitator

• Contract Processor

• Post Payments

• Data Entry

• Daily Reports

Education

Bronx Community College – 2014

Certified in Boiler Maintenance

MELISSA CRUZ

1311 College Ave 1E

Bronx, NY 10456

646-***-****

advztr@r.postjobfree.com

Secretarial Science -1996

(Two Years)

University of Puerto Rico - Humacao, Puerto Rico

Accounting and General Courses - 1994

Ana Roque de Duprey High School – Humacao, Puerto Rico Certifications

NY City Housing Authority Seminars – 2013

• Professional Development and Training

• Refrigerator Repair Certification

• Basic Electrical Repairs Certification

• Basic Plumbing Certification

• Hardware and Door Repairs Certification

• Excellence Customer Service Certification

References

Available Upon Request