Tech Support Customer
Resume:
Shad Thomas Beckering
Port Saint Lucie
FL 34952
**********@*****.***
OBJECTIVE
Seeking a position to further myself and skills in the tech industry, rewarding myself and the company in the process.
EDUCATION
Sales and Marketing
Associates in Science
1989–1991
Davenport College, Grand Rapids Mi
GPA 3.0
Studied Sales and Marketing, Participated in an internship selling ad specialties where I was expected to meet sales quotas and maintain and develop a sales territory. Exceeded Sales quotas by 160% and was second out of 12 students.
M.C.S.E
2000 - 2001
PC Professor, WPB, FL
Studied for Microsoft to be a full M.C.S.E. completed test to make M.C.P certification and went into PC repair.
Comptia A+ 1999 – 2000
PC Professor, WPB, FL
Studied for the Comptia and passed the test for A+ Certification.
EXPERIENCE
Onesupport
Tech Support
April 2017- Currently
DSL tech Support, supporting customers with troubleshooting internet connections, assisted businesses in static IP addressing, assisted in scheduling repair tickets. Moved to Onesupport.com and troubleshoot computers using logmein rescue, printer issues windows 10 and 11 and Apple IOS troubleshooting.
Promoted to the business to business managed service provider department.
Working in the Business MSP department managing clients issues and preventive maintenance.
Westrom Software
Training and support
Vero Beach, FL
Jan 2014 - Sept 2016
Phone support for software company, managed calendar setting appts, and customer support. Software training and support. Quickbooks support that connected to our scheduling software.
Palmdale Oil
It Director,
Fort Pierce, FL
2012 - 2014
All aspects of IT management, Phones, GPS units in trucks, servers, end user support.
Fast-Teks
On-Site Technician
Palm City, FL
June 2011 – Nov 2013
All aspects of troubleshooting and diagnosing issues with PCs contacting clients for verification of repairs, and following paper trail through to completion.
C&W Computers,
Bench Technician, On-Site Technician, Remote Support
Stuart, FL
January 2009–May 2011
All aspects of troubleshooting and diagnosing issues with PCs contacting clients for verification of repairs, and following paper trail through to completion. Was top producer beating the record and achieving 8.65 billable hours a day.
Advantage Software
Phone Support
Stuart, FL
October 2004– October 2008
Troubleshoot software and hardware issues for in-house software support to Court Reporters, lawyers, and judges. Supporting PCMCIA cards and ports, serial port troubleshooting, software issues, and incompatibilities.
Fast-Teks
On-Site Technician
Palm City, FL
March 2004– October 2009
All aspects of troubleshooting and diagnosing issues with pc’s contacting clients for verification of repairs, and following paper trail through to completion.
Gigabytes Computers
IT Specialist, Stuart FL
January 2001 – March 2003
All aspects of running and maintaining business managed techs, and worked closely with the owner to generate more income through promotions and managing workflow.
West Palm Auto Mall
Auto Sales
1996 - 1998
Sold Mazdas and Kias. Top sales.
ACTIVITIES & AWARDS
School Photographer throughout High School
Helped manage advertising sales and set up for college newspaper.
Skills
Combofix
Malwarebytes
Norton Antivirus
CCleaner
Symantec Backup Exec system Recovery
Windows Vista/XP Windows 7
Windows 8
Windows 8.1
Windows 10
Windows 11
Windows Server
SBS Server
Linux
Apple
Recovery
Virus Removal
Reinstalling and backup strategies
Networking
Datto
Sentinel one
Microsoft o365
Google apps
Gmail
Nable
PSA (Autotask)
MS backup
Datto file protection
Log me in rescue
Certifications
M.C.P
A+
Lenovo
MS Office
Norton
Contact this candidate