Shad Thomas Beckering

**** ** **** ** ***** Blvd

Port Saint Lucie

FL 34952

advzsj@r.postjobfree.com

772-***-****

OBJECTIVE

Seeking a position to further myself and skills in the tech industry, rewarding myself and the company in the process.

EDUCATION

Sales and Marketing

Associates in Science

1989–1991

Davenport College, Grand Rapids Mi

GPA 3.0

Studied Sales and Marketing, Participated in an internship selling ad specialties where I was expected to meet sales quotas and maintain and develop a sales territory. Exceeded Sales quotas by 160% and was second out of 12 students.

M.C.S.E

2000 - 2001

PC Professor, WPB, FL

Studied for Microsoft to be a full M.C.S.E. completed test to make M.C.P certification and went into PC repair.

Comptia A+ 1999 – 2000

PC Professor, WPB, FL

Studied for the Comptia and passed the test for A+ Certification.

EXPERIENCE

Onesupport

Tech Support

April 2017- Currently

DSL tech Support, supporting customers with troubleshooting internet connections, assisted businesses in static IP addressing, assisted in scheduling repair tickets. Moved to Onesupport.com and troubleshoot computers using logmein rescue, printer issues windows 10 and 11 and Apple IOS troubleshooting.

Promoted to the business to business managed service provider department.

Working in the Business MSP department managing clients issues and preventive maintenance.

Westrom Software

Training and support

Vero Beach, FL

Jan 2014 - Sept 2016

Phone support for software company, managed calendar setting appts, and customer support. Software training and support. Quickbooks support that connected to our scheduling software.

Palmdale Oil

It Director,

Fort Pierce, FL

2012 - 2014

All aspects of IT management, Phones, GPS units in trucks, servers, end user support.

Fast-Teks

On-Site Technician

Palm City, FL

June 2011 – Nov 2013

All aspects of troubleshooting and diagnosing issues with PCs contacting clients for verification of repairs, and following paper trail through to completion.

C&W Computers,

Bench Technician, On-Site Technician, Remote Support

Stuart, FL

January 2009–May 2011

All aspects of troubleshooting and diagnosing issues with PCs contacting clients for verification of repairs, and following paper trail through to completion. Was top producer beating the record and achieving 8.65 billable hours a day.

Advantage Software

Phone Support

Stuart, FL

October 2004– October 2008

Troubleshoot software and hardware issues for in-house software support to Court Reporters, lawyers, and judges. Supporting PCMCIA cards and ports, serial port troubleshooting, software issues, and incompatibilities.

Fast-Teks

On-Site Technician

Palm City, FL

March 2004– October 2009

All aspects of troubleshooting and diagnosing issues with pc’s contacting clients for verification of repairs, and following paper trail through to completion.

Gigabytes Computers

IT Specialist, Stuart FL

January 2001 – March 2003

All aspects of running and maintaining business managed techs, and worked closely with the owner to generate more income through promotions and managing workflow.

West Palm Auto Mall

Auto Sales

1996 - 1998

Sold Mazdas and Kias. Top sales.

ACTIVITIES & AWARDS

School Photographer throughout High School

Helped manage advertising sales and set up for college newspaper.

Skills

Combofix

Malwarebytes

Norton Antivirus

CCleaner

Symantec Backup Exec system Recovery

Windows Vista/XP Windows 7

Windows 8

Windows 8.1

Windows 10

Windows 11

Windows Server

SBS Server

Linux

Apple

Recovery

Virus Removal

Reinstalling and backup strategies

Networking

Datto

Sentinel one

Microsoft o365

Google apps

Gmail

Nable

PSA (Autotask)

MS backup

Datto file protection

Log me in rescue

Certifications

M.C.P

A+

Lenovo

MS Office

Norton

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