Customer Service Office Staff
Resume:
Elizabeth Gorman
*****@*****.***
BROOKFIELD, CT
Summary
I have 10+ years experience in Customer Service/Customer Relations in an office setting serving both internal and external customers. I possess excellent communication and organizational skills, and am a valuable asset in a team environment, and /or in an independent position.
Experience
Customer Service
PEMCO • Brookfield CT
04/2013 - 02/2022
First point of contact for phone calls and e-mails of both external customers and internal engineering team, factory liaison, prepared customer quotes, received and entered orders to database and with external manufacturers, responsible for file organization and storage, provided support to office staff wherever needed. Customer Service
Secure Eco-Shred • Brookfield CT
01/2008 - 09/2012
Answered phones, fielded customer inquiries, booked shredding appointments, assisted walk-in customers, created weekly shred schedules, generated/entered data for drivers’ job tickets, created invoices for completed jobs, processed customer payments and remote deposits to bank, followed up on delinquent customer invoices Skills
Customer service, Communication skills, Microsoft office, Writing skills, Computer skills, Typing, Computer literacy Education
Sociology
University of Pittsburgh at Johnstown • Johnstown, PA 04/1992
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