Service Representative Data Entry

Paula Hawkins

Summary:

Explained policies, procedures, or services to patients using medical or administrative knowledge.

Coordinated communication between patients, family members, medical staff, administrative staff or regulatory agencies.

Referred patients to appropriate health care services or resources.

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Skills:

PowerPoint, data entry/keyboardist, Microsoft, Word excel, office, word processing, spreadsheet

Education:

Associate Degree Business Management Everest University 2014,High School Diploma, Haywood High School, Brownsville, TN,1997

Customer Service Representative Job Duties:

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

Experience:

Med Assist Solutions, Jackson, TN Nov 14 – Mar 15

Patient Billing Representative.

Responsibilities:

Explained policies, procedures, or services to patients using medical or administrative knowledge.

Coordinated communication between patients, family members, medical staff, administrative staff or regulatory agencies.

Investigated and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Interviewed patients or their representatives to identify problems relating to care.

Refered patients to appropriate health care services or resources.

Analyzed patients' abilities to pay to determine charges on a sliding scale

Time Warner Cable, Ripley, TN Nov 11 – Nov 14

Retail Sales Team Leader Specialist

Responsibilities:

Helped increase store profitability through customer relationship development, community involvement and marketing campaigns

Accurately determined service values based off of a customer budget

Successfully managed customer accounts and ensure that payments are made in a timely manner

Made daily bank deposits, accepted customer payments, processed vehicle liens and comply with all other applicable consumer and privacy laws

Corrections Corporation of America, Mason TN Nov 07 – Nov 11

Unit Manager

Responsibilities:

Ensure policies are properly enforced at the institution level in the area of unit management, approved memos and conduct training for new hires.

Ability to communicate with people at all levels in a positive way; must have strong human relations skills.

Demonstrated knowledge of human resource management and best practices

Demonstrated understanding of federal laws and regulations applying to the Payroll and HR functions

Minimum of 4 years working in an HR and/or payroll environment

Proficiency in business and human resources related computer applications, which may include talent management systems, time and attendance systems

Corrections Corporation of America Sep 04 – Nov 07

Fire Safety& Manager

Responsibilities:

Conduct monthly inspections of all work area of the facility to ensure compliance with OSHA regulations.

Responsible for evaluating hazardous Industrial and facility work environments for compliance with specific OSHA

Corrections Corporation of America, Mason, TN Jun 98 – Nov 07

Correctional Officer:

Responsibilities:

Responsible for protecting society by maintaining security of the of prison(S) Comply with Corrections Corporations.

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