Data Entry Customer Service

Laura C. Wright

Cell: 419-***-****

E-mail:

******.*****.*@*****.***

LinkedIn: http://www.linkedin.com/in/wrightlaurac

Education

Wright State University

Dayton, Ohio 2006 – 2008

Coursework towards

B.S. in Chemistry

Heidelberg College

Tiffin, Ohio 2005 – 2006

Coursework towards

B.S. in Chemistry

Miami University

Oxford, Ohio 2003 – 2004

Coursework towards

B.S. in Chemistry

Certification

Alison Online Learning 2020

ISO 22000:2018 Elements of Food Safety Management System

Alison Online Learning 2016

Six Sigma

Avera Business Institute 2016

Six Sigma White Belt

Professional Summary

Laboratory technician possessing over ten years of analytical experience in the field of quality control and service support roles. Background includes utilization of various data entry programs, trend analysis, reporting of out of specification results, and input in updating standard operating procedures.

Relevant Experience

Bob Evans Farms – Lead Quality Assurance Specialist

Lima, Ohio October 2021 – Present

+ Be a resource for fellow QA techs while filling out proper documentation for Holds, Foreign Materials, Temperature Verification, and other issues outside the normal daily workload

+ Final product analysis of mashed potatoes and macaroni with cheese

+ Observe production following Good Manufacturing Practices including sanitation, temperature verifications, quality of ingredients

+ Utilization of pH meter, salt analyzer, thermometer, and general wet chemistry

Husky Energy – Lab Technician 2

Lima, Ohio 2013 – 2021

+ Final product analysis of gasoline, diesel, jet, benzene, butane, and propane shipments

+ Utilization of gas chromatography, distillation, moisture meter, gravitometer, x-ray, spectrophotometer, calorimetry, and other instruments, as well as general wet chemistry

+ EPA testing of wastewater streams

+ Review and update of standard operating procedures and test methods

Holiday Inn Express - Night Shift Auditor

Tiffin, Ohio 2004 - 2009

+ Performed general customer service, answered phone calls, maintained reservations within the Opera Property Management System, introduced guests to the hotel.

+ Balanced nightly audit, verified and submitted credit card transactions.

+ Led new social networking campaign on Facebook, Twitter, and Myspace.

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