SHANA CASSIDY

advzjj@r.postjobfree.com 704-***-**** Charlotte, NC 28273

Summary

** ***** ***** ******** ********** handling multi jurisdictions (up to 13 at a time) including municipalities, distribution centers, transportation, manufacturing, retail etc.

Have attended on site investigations / job reviews, on site death investigations, pro-se and litigated mediations, on site employer training.

Skills

Complex Problem Solving

Claims Evaluation

Settlement Negotiations

Decision Making

Verbal and Written Communication

Team Collaboration

Experience

Tristar Risk Management Charlotte, IL

Sr Workers Compensation Examiner

07/2012 - Current

Administered workers' compensation program covering injured employees.

Determined liability, compensability and benefits due on each claim.

Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.

Delivered exceptional customer service to clients by communicating information and actively listening to concerns.

Initiated and/or participated in roundtables up to 3 times weekly with all required stakeholders attending.

Caseload consisted of $1,000,000.00 incurred claims where I participated with all appropriate stakeholders for resolution of claim involving vocational rehabilitation, settlement exposure and/or facilitating trial preparation.

Back up supervisor duties to include: claim assignments, training, initiated roundtables with team adjusters to develop a plan of action to resolve issues, monthly new claim audits, subrogation review for all claims received and assisted on fraud referrals.

Broadspire Services Charlotte, NC

Sr Workers' Compensation Examiner

07/2008 - 07/2012

CorVel Corporation Charlotte, NC

Workers Compensation Examiner

07/2004 - 07/2008

Education and Training

Central Piedmont Community College Charlotte, NC

Some College (No Degree)

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