Project Manager Customer Service

Adrian Espinoza

832-***-**** **************@*****.*** Houston, TX 77070

SUMMARY

Insightful Project Manager dedicated to identifying and cultivating team members' skills and talents. Polished in implementing continuous enhancements and building and maintaining accurate project budgets. Focused and driven team player practiced in leading multiple simultaneous projects leveraging proven project management tools. SKILLS

Performance reporting

Financial and cash flow analyses

Staff training and development

Solutions development

Process improvement strategies

Business Strategy Development

Invoice processing

Performance management

Renovations, building and demolition

Contract coordination

Project budgeting

EXPERIENCE

Project Manager, Resitrend LLC, August 2020-Current Houston, TX

Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.

Conducted periodic inspections of job sites for quality and progress. Determined project staffing needs and led resource management. Generated and tracked change orders and other contractual modifications affecting budget and schedule.

Created team objectives and roles with specific goals outlined for each individual. Built and established strong partnerships with teams, vendors and contractors. Drove continuous improvement of project delivery process by providing strong leadership. Operations Manager, Amazon Logistics, April 2018-September 2020 Houston, TX

Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Interviewed applicants, recommended individuals for hiring and evaluated staff performance. Developed position rotation to support continuous improvement and operator development. Coached staff on strategies to enhance performance and improve customer relations. Established and enforced clear goals to keep employees working collaboratively. Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.

Performed staff management, task allocation, and materials coordination duties to surpass business goals.

Built strong operational teams to meet process and production demands. Branch Manager, Allied Universal Security, August 2015-October 2018 Houston, TX

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Coordinated office activities and operations to secure efficiency and compliance with company policies.

Handled scheduling and managed timely and effective allocation of resources and calendars.

Increased efficiency and drove branch revenue by optimizing daily operations. Assistant Branch Manager, Woodforest Bank, November 2013-November 2015 Houston, TX

Completed documentation for new accounts in alignment with bank policies and procedures. Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Balanced daily cash deposits and vault inventory with zero error rate. Reported daily averages and shortages to operations department. Verified amounts and integrity of every check or funds transfer. Developed strategy to achieve target sales goals.

Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

Team Leader, A-beautiful Pools, March 2012-March 2014 Klein, TX

Delegated daily tasks to team members to optimize group productivity. Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Conducted inspections of equipment before, during, and after shifts to prevent project delays and resolve issues.

Defined manufacturing performance standards and reviewed outcomes of performance goals to set future targets.

EDUCATION AND TRAINING

High School Diploma

Klein High School, Klein TX May 2012

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