Service Representative Data Entry

DENESHA CHESTER

*** ********** *** ******: 225-***-****

Plano, Texas 75023

ADMINISTRATIVE/CUSTOMER SERVICE REPRESENTATIVE

Customer Service/ Administrative representative with over ten years of experience in all business settings and the healthcare field. Proven expert in helping customers by finding creative and positive solutions. Passionate about providing stellar service. Known for being organized and a team player. Productive relationship builder. Highly professional, dependable, reliable and able to perform all duties with minimal to no supervision. Key Areas of Expertise

Effective communication Multi-tasking Working with others

Attentiveness Customer satisfaction Time Management

Quick thinker IT skills Proactive

Excellent interpersonal skills

Calendar management

Highly organized

Listening skills

Resolve Conflict

Policy/Procedure compliance

Customer satisfaction

Office Management

Scanning

Supervision

Details and deadline oriented

Travel coordination

Troubleshooting

Telephone etiquette

Self-disciplined

PROFESSIONAL EXPERIENCE

Paydhealth August 2022-February 2023

Case Coordinator

Inbound/Outbound calls

Processed overrides for specialty medications

Enrollment liaison

Created labels for mail outs

Communicating between staff and patients

Scanning

Minol USA

Administrative Assistant January 2022-July 2022

General operational duties

Calendar management

Data entry

Monthly financials

Managing the transition of team reporting relationships

Expense reports

Process payments (credits cards, and checks)

Heavy phone handling

Check scanning system

Maintain private records

Denesha Chester

Penny Mac, Plano, Texas

Digital Response Team (Remote) March 2021-December 2021

Customer service representative for mortgages

Assisted loan officer with documentation

Scan loan documents

Requested loan documents

Schedule closing dates

Filed loan documents

Accent Care, Plano, Texas

Intake Coordinator (Remote) July 2018-December 2020

Heavy phone answering

Processed physicians charts

Assisted Account Executive

Proceed Insurance

Completed discharge paperwork

Processed Medicare/Medicaid

Inbound/Outbound calls

Processed Hospice paperwork

Loan Care, Chandler, AZ

Customer Service Specialist

March 2016-April 2018

Heavy phone handling

Inbound/Outbound calls

Processed payments

Assisted customers with loan documents

Assisted customer with mortgage papers

Scanned loan documents

First Choice Home Health, Jonesboro, LA

Home Health Aide

June 2010-March 2017

Assisted patients

Heavy phone handling

Filing

Medical records

EDUCATION

Associates degree Everest College, 2005

AFFILIATIONS and VOLUNTEER SERVICE

HYPE – Motivational speaker against Violence

MCM Murder Changed Me- Motivational speaker against gang violence

Feed the Needy- Monthly (Salvation Army Dallas/Ft. Worth)

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