Help Desk Front
Resume:
ABDULLAH
AFTAB
Cyber Security Student - Public Trust
Clearance
aa
Professional Summary
Hard-working college student with a passion for
Cyber Security. Has three years of professional
experience in the tech industry as a help desk
specialist. Eager to take this knowledge and
certifications in cyber to break into being on the security side.
Work History
2022-12 -
Current
IT Analyst Tier Ii
United States Geological Survey, Reston, VA
worked with document imaging technologies and
deployment software.
Supervised daily configuration activities and
business systems operations.
Walked user through series of steps to determine
problem and implement likely solution.
Managed and supported Active Directory
environment, including user accounts, groups,
computers, etc.
Installed new desktop systems and migrated data
to new machines.
Maintained inventory of cell phones, laptops and
peripheral equipment.
Logged activities in tracking system to maintain
accurate, timely records.
Used Remedy to create and resolve tickets on a
daily basis.
Responded to inquiries by phone, email and
Contact
Address
Alexandria, VA, 22303
Phone
****************@*****.**
m
Skills
TCP/IP
Technical issues analysis
Customer service expert
Desktop support
Organization and Time
Management
Active directory
DHCP
Maintenance and Repair
Microsoft Teams
Microsoft 365
walk-up requests.
Followed up with clients to verify optimal customer satisfaction following support engagement and
problem resolution.
Removed malware, ransomware and other
threats from laptops and desktop systems.
2022-04 -
2023-12
Help desk / desktop specialist tier III
National Academy of Sciences
Worked with document imaging technologies
and deployment software
Supervised daily configuration activities and
business systems operations
Walked user through series of steps to determine
problem and implement likely solution
Managed and supported Active Directory
environment, including user accounts, groups,
computers, etc
Installed new desktop systems and migrated data
to new machines
Maintained inventory of cell phones, laptops and
peripheral equipment
Logged activities in tracking system to maintain
accurate, timely records
Used ServiceNow to create and resolve tickets on
a daily basis
Responded to inquiries by phone, email and
walk-up requests
Followed up with clients to verify optimal customer satisfaction
Following support engagement and problem
resolution
Removed malware, ransomware and other
threats from laptops
And desktop systems.
2019-03 -
2022-04
Help Desk
PEOPLENTECH
Providing support for all help desk related tasks
including answering questions, troubleshooting
problems, teaching, or instructing customers
regarding software or hardware functionality, and
troubleshooting printer issues and resolving
difficulties
Assisted the users with the installation and
configuration of desktop/laptop computers and
peripheral equipment and software within
established standards
Assisted in determining requirements and
developing plans to ensure smooth installation
and documentation of new software and
applications
Repaired computers, laptops, and networks, with
knowledge of all the hardware and software
involved in a dormitory environment
Acts as the point of contact for internal and
external clients
Understanding and complying with security and
support policies and procedures
Responsible to resolve queries of customers
through e-mail, phone, and chat within
established TAT
Updated and installed IPAD OS Apple and
Samsung
2018-05 -
2019-02
Front Desk/Cashier/Sales
T-MOBILE
Provided administrative and clerical support
including facilitating interdepartmental
communication, managing schedules, and
maintaining digital filing system
Handled, prioritized, and problem-solved multiple
tasks
Managed telephone interaction with clients and
actively maintained product knowledge to
support customers
Performed administrative tasks including billing
and record-keeping
Education
2021-08 - Associate of Science: Information
2022-12 Technology
NORTHERN VIRGINIA COMMUNITY COLLEGE
2017-08 -
2021-06
High School Diploma
Took multiple Computer classes related to Coding
and Network Administration Managed multiple
Cyber projects to obtain and maintain network
Certifications
2023-07 Comtia Security+
Contact this candidate