Rosa Edna Fairfax **** Western Skies Dr. Spring

Branch TX 78070

210-***-****

advze2@r.postjobfree.com

EXPERIENCE

City of San Antonio (Temp w/CoSA/DHS’ Faith Based

Initiative/Compassionate SA)

October 26 2022-January 01 2023

administrative support and co-creator of ERICC’s systemic processes and Community Coordinator Specialist and Congregations/ Organization research investigator.

Program Developer, administrative support spanish orientation training programs translator.

Creator/ co-creator of projects and systemic processes, develops and implements Community projects and solutions, Community Event Coordinator, Community facilitator and Coordinator. Wells Fargo & Company, San Antonio TX — Relationship Banker.

June 6 2014-october 2021

Wells Fargo is an American international banking and financial services holding company headquartered in San Francisco, CA with “hub quarters” throughout the country. It is the world’s second largest bank by market capitalization and the third largest bank in the U.S. Relationship Banker (SAFE).

Helping our customers to guide and educate, presenting options and solutions of products and services that lead them to financial success. Processing Financial transactions on the customers bank accounts, generating account statements and supporting customers performing teller duties, exceeding sales referral goals. Lead, assist,coach,mentor others as well building strong relationships working with partners.

.

Home Equity ambassador of the Estate of Texas

Keeping Home Equity Teams educated, informed and motivated of the new out coming promotions, features, updates in order to better serve our customers, community and department.

Premier Sales Banker, (NMLS, SAFE Certification) Building, maintain and grow relationships with our customer by understanding their objectives,business and challenges conducting a consultation, examination and assessment of their financial situation, and tailoring a bank products and services to their specific needs, ensuring that all bank policies are followed during the course of those sales and transactions, as well follow up with the customers by mail, phone call to maintain the communication channel effective, open and professional.

Financial Health Educator.

Developing sufficient support and implementing customized strategies to SKILLS

Strong Negotiator.

Experience Leading

and support function

in a professional

environment.

Experience in

resolving and

working complex

issues.

Experience in

achieving high

production and

quality standards.

Client Acquisition

Strategy

Client Contract

Development

Sales Operation

Management

Strong organization

skills.

Self motivated

individual.

Experience in

coaching, training

and leading others.

Experience

consistently

delivering strong

sales performance.

Intermediate

Microsoft

improve customer Financial Life, educating,Collecting data and discussing concerns, specialize in identifying where the customer can build slack and relieve their financial stress, creating financial healthy habits to lead to accomplish their needs and goals.

Sales Department Banker Trainer & Coach.

Responsible for ensuring new and veteran Bankers remain compliant with WFCC OCS policies and procedures as assist management in meeting service levels and Performing intermediate duties and support related in the Department. Providing feedback to compliance staff on accuracy, need for clarity or changes required to standard operating procedures. Sales Department Floor Coverage.

Assist, motivate and support Salales Banker. Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of customers. Advising and assisting with services such as setting up savings accounts, checking accounts, loans, lines of credit, credit cards, home equity loans with the ability to train and lead others delivering consistently strong sales performance.es Bankers, Team Leads and Managers, as they need it. CEM Customer Experience Metric Committee Leader.

Network Promotions LLC, San Antonio TX — Marketing Program Manager

May 2009- November 2013

Select to secure and manage strategic client accounts for five business units-office products, prints, facility products, IT consumables and promotional items. Directed activities of interdisciplinary sales teams .

● Exceeded sales goals each year by up 6.5% for states covered in the Central Region.

● Closed an average of six clients per month, promotional, data center products.

● Led company promotional activities with appropriate training, staffing, and merchandising to acquire new clients.

● Promotional product sold at accelerated rate, achieving 75% incremental revenue totaling 40k over prior year.

Futura Language Professionals, San Antonio TX — Spanish Teacher

2007-2008

BBB rated language school specializing in Spanish language instruction from preschoolers to adults. Delivered with the understanding that being able to speak Spanish in today’s global market gives employees a definite advantage.

● Specialized in occupational specific Spanish courses to address unique vocabulary needs for professionals.

● Deliver dynamic Spanish courses, motivating students to become lifelong language learners.

● Delivering continuous improvement feedback to students and leadership to improve education and professional development. office(work,outlook,e

xcel)

Strong relationship

management skills.

Ability to innovate, be

proactive and create

projects and

solutions.

Facilitator +10 years

of experience.

AWARDS

The Golden Spoke

Award (2019) Wells

Fargo’s highest

recognition exhibit

the

strength,teamwork,i

nnovation,persevera

nce,and motivation

of the entire team to

greatness.

LANGUAGES

Spanish,Portuguese

Global Procurement Manager Air Services, Guadalajara, Mexico.

1992-1995

Provide Leadership, strategic planning, operational direction and risk management for the material procurement process for the State Air Guard. Mentoring and project management support for special projects.

● Led strategic and tactical activities related to procurement of raw materials.

● Strong Negotiator and influence skills

Conalep University, Guadalajara. Jal. Mexico — Degree Computer technology

1990-1993

San Antonio College Associate Degree Psychology Major January 2023

PROJECTS

Project Name

● Co- Creator of ERICC Equity Reach in Community Collaborative working together with Ann Helmke (CoSA/Department of Human Services/ Faith Based Initiative/Compassionate SA) – Faith Liaison for City, initiating convener and facilitator of ERICC Scott Heare (HEB Foundation) Doug Beach (Bridges to Care) Donna Costa (Bridges to Care) - Director of Bridges to Care, Bill Neely (SACRD)

● Let me get to know you

Project solutions for Members of the Life Change Church are not getting communication and follow ups from Leaders and Pastors.

Having a connection and communication with every

single member of Life Change Church our goal is to not leave anybody without support from the Leaders and Pastors and Partners through Phone Calls, Email and Social Media

Community Associations.

● CTRC (Cancer Therapy & Research Center)

Salsa dance Therapy cardiovascular exercise that helps and maintains motivation, improves blood pumping and flowing and releases stress and amplifies the endorphin levels.

● ST Paul Lutheran Church.

Spanish Teacher

Outreach ministry designed for children to learn Spanish Language.

● Spectrum Athletics

Zumba instructor

● Generous- Hospice Community

(Volunteer ) Providing kindness, love and comprehension to the patients facing illness with activities, games making them feel motivated.

Wells Fargo Hans of Banking.

Financial facilitator and educator for the Community in San Antonio Area

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