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Service Representative Customer Support

Poughkeepsie, NY
March 17, 2023

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Gregory Bisanz

** ****** ****, ************ **, *2603

(M) 914-***-**** (H) 845-***-****

Professional Experience and Skills

Senior Technical Customer Support Professional

Office Operations Manager and Field Operations Manager

Executive Management Administrative Support,

Collaboration tools, Skype, Zoom, Team Meetings, Cisco Webex

Digital Literacy, MS 365 Suite, Calendar Management

Data Analysis and Database Management

Central Hudson Gas & Electric Jan. 2022 – July, 2022

Customer Service Representative – Problem Resolution

Analyze, Resolve and Respond to customer account inquiries, disputes, and issues.

US Dept. of Commerce, US Census Bureau July 2019- December 2020

Area Census Office Manager- Mid Hudson Valley

Manage large diverse organization of 86 office personnel and 2500 field representatives working in 5 counties.

Evaluate employee performance, take appropriate action as required.

Effectively communicate with subordinates and Regional Census Center to ensure compliance with executive directives.

Direct all phases of the field activities, including automated data collection.

Ensure compliance with IT Inventory Controls and Information Security Procedures.

Ensure the quality and quantity of work is monitored and to meet rigid schedules.

Continuous review to ensure cost, progress reports and targets are met.

Provide direction, leadership, and coordination of property management.

Provide oversight and guidance to maximize the useful lifecycle of personal property including acquisition, receipt, utilization, and disposal of equipment.

Gregory Bisanz

12 Gables Blvd, Poughkeepsie NY, 12603

(M) 914-***-**** (H) 845-***-****

US Dept. of Commerce, US Census Bureau April 2009 – Oct. 2010

Assistant Manager Field Operations, Office Operations Supervisor

Adjudicated citizen and employee issues and/or complaints.

Responded to Congressional inquiries regarding constituency concerns.

Assistant Manager responsible for field operations for over 500 field employees.

Supervised and trained office personnel.

Provided operational support for Recruiting, Admin., QA, Field Operations, IT Technical Support for Hardware/Software installations/upgrades.

(FEMA) Disaster Management Services Feb. 2012 – May 2014

Data Manager/Logistics Support

Data Manager, ensure accuracy and quality of data for client records.

Prepare detailed measurement, productivity, and status reports.

Maintain database of resources and services.

Provide direct end user support and application training.

IBM Corporation, Poughkeepsie, New York Jan. 1990 – Nov. 2008

Senior Technical Customer Support Professional

Business Analyst, Software Implementation, Technical Requirements

● Program Office Manager, corporate responsibility for global application.

● Technical Lead Software Life Cycle Development.

● Authored and delivered end user documentation and training.

● Mentor new hires to facilitate orientation and transition to new assignments.

● Manager, Executive Administrative Assistant.

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