Industrial Engineer Customer Service

Giovanna Lopes do Carmo

Project management Product management Industrial engineer

Cedar Park, Tx 78613 • +1-512-***-****

******************@*****.***

linkedin.com/in/giovanna-lopesc

Green Card holder

Brazilian Citizenship

PREVIOUS CAREER

Motivated, and creative professional with +4 years of Project and Product Management experience. Project planning, analysis, execution with adherence to scope, budget, and deadlines, as well as effectiveness in performance, efficiency, profitability, innovation, and problem-solving. Process optimization, Quality Engineering, including the use of agile methodologies such as Scrum and Kanban. Intellectual curiosity, sense of leadership, analytical thinking, and problem-solving abilities communication and team management skills, as well as an eye for details and possibilities. Improving understanding of the GCP Cloud. Conversational English. Native in Portuguese. SKILLS

Microsoft Office (Word, Excel, PowerPoint) Power BI JIRA Microsoft Visio Click Up SAP Ms. Project GCP – Google Cloud Platform Adobe White Belt Lean Six-Sigma Customer Service Project Management Leadership Product Management RFID Industry 4.0 EDUCATION

USF Universidade São Francisco Campinas, Brazil

Bachelor's degree in industrial Engineer April 2021 PROFESSIONAL EXPERIENCE

Project Manager – Brazil – Self-Employed 02/2021 – 01/2023

• Responsible for project management and the development of new products for customers in the Assistive Technology segment. Responsible for project management and the development of new products for customers in the Assistive Technology segment. Sales increase of 75% with a new feedstock for impact protector of doors.

• Support for the development and testing of a patented product that uses NFC technology on an Android smartphone to allow people with visual impairments to communicate by reading Braille signage. Patents were required in 8 countries.

• Performance indicators for project follow-up using Excel and Power B.I. Billing analysis using an ERP - Cloud system.

• Support for Intellectual Property - Patent Development and Trademark Protection Bosch Power Tools – Brazil - Traineeship 10/2016 – 10/2018

• Power Tools Technical Sales Performance, analysis, establishment, and refinement of key performance indicators (KPIs) for productivity, profitability, and costs.

• Management and support of an external team with 21 people around regions of Brazil management.

• Engineering quality and product development, management and costumer success of new products in accordance with business segments including oil and gas, dry construction, civil construction, mining, and renewable energy. I was the first internship person authorized to travel to extensive regions of Brazil to study the productivity company's process and look for better experiences and applications with power tools.

• Purchase order creation and monitoring, as well as interactions with the SAP system.

• Creating and developing process flowcharts in Visio, PDCA (continuous improvement).

• Market, retail, and leasing research.

• Digital Inventory control, corporate card auditing. Tecsis – Brazil – Internship 04/2015 – 03/2016

• Creating a process flowchart to document customer projects.

• Production process KPI creation, analysis, and monitoring cycle duration x wind blade billing

• Raw material consumption reduction, use of leftovers, testing of new raw materials, and feasibility study

• Technical drawings of wind blades in AutoCAD

• Raw material consumption reduction, use of leftovers, testing of new raw materials, and feasibility study

CERTIFICATIONS

Project Initiation: Starting a Successful (Google) – Coursera – Online 2022 Foundations of Project Management (Google) – Coursera – Online 2022 Elastic Cloud Infra: Scaling and Automation (GCP) – Coursera – Online 2022 Essential Cloud Infrastructure: Core Services (GCP) – Coursera – Online 2022 Essential Cloud Infrastructure (GCP) – Coursera – Online 2022 Cloud Fundamentals: Core Infrastructure (GCP) – Coursera – Online 2022 Microsoft Project 2016 – Udemy – Online 2022

World Intellectual Property Organization DL101PBR – WIPO – Online 2021 Leadership, Ability to Learn, and Resilience – PUC RS – Online 2021 Business Intelligence - Power BI – Online 2020

Microsoft Excel and VBA – Udemy – Online 2020

Business Model Innovation – Udemy – Online 2020

White Belt in Lean Six-Sigma – EDTI – Online 2019

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