Front Desk Retail Store

JO ANN HYDE

*** ******** **** *********, ** 832-***-**** ******.************@*****.***

PROFESSIONAL EXPERIENCE

**/**/**** *** ****** Hotel – Nashville, TN – Director of Spa

Created an implemented new hire training protocols for all spa positions

Responsible for the creation of monthly marketing specials

Created and launched a Summer treatment that was featured in a national media magazine

Compiled data to compare pricing and commission structures in order to stay ahead of competitors

Created a hiring template and plan to hire and train therapists in order to extend business hours

Elevated employee engagement improved team morale

04/15/2021 – 04/20/2022 Allure Enhancement Center - Lafayette, LA Practice Manager

Restructured the retail store and inventory processes for more effective tracking and reporting

Designed and implemented a monthly revenue reporting system

Responsible for the creation of all marketing material and promotions

Influential in achieving Allergan Top 500 rating

Exceeded monthly service goals by 37% and retail goals by 100%.

Implemented a more efficient and cost-effective marketing platform

Elevated employee engagement improved team morale

01/2020 – 07/2020 Villa Sport Health Club and Spa - Cinco Ranch, TX Spa Director

Coordinated all Pre-opening and Grand Opening activities for launch of new Spa

Purchased all supplies and provided initial design elements to personalize the new branch location

Hired and Trained full staff to include front desk, esthetician, and massage therapists for Pre-opening and Grand Opening

Responsible for initiating and maintaining all vendor relationships

Exceeded opening sales goals by 77% through training and motivation of staff to produce a guest-first mentality

Proven proficiency with MS Word, MS Excel and multiple POS systems

(Reason for leaving: Shutdown due to COVID)

01/2019 – 10/2019 Innovative Spa Management - Miami Beach, FL Spa Director

Managed all operations for the Spa and retail store to include hiring and training of all new employees

Monitored, Mentored and Developed a team of 15 staff in all aspects of Spa operation

Orchestrated two marketing events to target local residents with the aim of signing new long-term clients

Provided oversight for maintenance on all Spa equipment

Scheduled labor hours, and managed payroll for all employees

(Reason for leaving: Hotel where Spa was located sold. New ownership opted to put in a Restaurant rather than keep the Spa)

01/2016 – 12/2018 InterContinental Buckhead - Atlanta, GA Spa Director

Managed the Hotel’s Spa, Business Club and Pool

Devised and implemented new promotions aimed at gaining new contracted clients

Forged a partnership with beauty company Jurlique that facilitated the renovation of the Spa by the beauty brand

Coordinated Re-launch and Grand Re-opening of Spa; hosting block parties and various other marketing affairs

Exceeded profit goals by 25% in the first year using intensive marketing campaigns to drive up business

Won a trip to Australia to tour the farm, production facility and company headquarters of beauty brand Jurlique

Interviewed on Facebook Live by American Spa Magazine

(Reason for leaving: Left for an opportunity presented by Innovative Spa to take a position with a greater potential for growth)

10/2012 – 01/2016 Natural Body Spa and Shop - Atlanta, Ga Spa Director

Managed daily operations, profitability of the Spa, and Spa staff of 40+

Scheduled and performed payroll operations for complete staff

Exceeded budgeted goals while maintaining the highest level of guest satisfaction

Ensured Spa therapies complied with state laws and company standards

(Reason for leaving: Left to assume a Director position with more responsibility in a large Hotel)

ADDITIONAL EXPERIENCE

2010 – 2012 The Atlantic Hotel Spa Ft. Lauderdale Beach, Fl Interim Spa Director

20+ years of experience as a service provider at luxury hotel properties including the Ritz Carlton Naples

EDUCATION

Belize Technical College Belize City, Belize Pallotti High School Belize City, Belize

CERTIFICATIONS

GM Certified Spa Management WTS International

Summit Salon Certified Salon Management Summit (Loreal)

Contact this candidate