Center Representative Data Entry
Resume:
CHRISTINA HENDERSON
PROFESSIONAL SUMMARY
Highly skilled at filling and labeling prescriptions accurately, keeping track of drug inventories, and updating pharmacy records. Data entry and billing insurance companies while
running prescriptions. Experience with the other side of the system as well as working for Humana Medicare and seeing just how medication is processed on the insurance side. I’m
very outgoing and a big people person, I have no problem communicating with people.
SKILLS
‘* Medication dispensing ‘© Medicare and Medicaid process
© Regulatory compliance © Data entry
© Assisting pharmacists © Multitasking
© Answering customer questions © HIPAA
© Inventory management © Customer service
© Processing payments © Manual and automated medication dispensing
EDUCATION
Associates in science - Some college (No degree)
Hazard Community & Technical College: Hazard Campus Hazard, KY
Work History
Pharmacy Technician October, 2015 to February, 2022
Home Town Pharmacy Hyden, KY
© Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low.
‘© Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications,
'* Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.
‘© Dispensed medications to patients according to the pharmacist's orders.
Worked with insurance reps to process claims and calculate the correct co-pay amounts for patients.
Ordered medicines on a daily basis to ensure that demands and needs were met,
Stocked, labeled, and inventoried medication to keep accurate records.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
© Ensured that patients’ prescriptions were properly entered and processed into the internal system.
‘* Communicated with patients to obtain information about prescriptions and medical conditions, as well as to schedule pharmacist consultations.
© Located and measured medications based on prescription information, making adjustments as pharmacists and providers instructed.
Contact Center Representative March, 2022 to March, 2023
Senture London, KY
© Worked with Humana Medicare
© Provided benefit information to members,
‘© Talked to members about copays on procedures and medications
‘Sympathized with members who were upset about having high copays on medications they couldn't afford & helped find ways to fix it.
© reviewed members insurances to find dr’s that were in the network.
‘© Mailed documents to members as well as over the counter medications,
© Responded to customer calls in a timely and professional manner.
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