Service Representative Customer

Hina Nikhat

Aubrey, Tx ***** United States

Ph: 815-***-****

************@*****.***

Professional Summary

Customer Service Representative with over 5+ years of experience in telephone customer service, including sales.

Skills

Customer Service

Sales

Problem solver skills

Negotiations

Proficiency with Microsoft Office

Multitasking

Experience

Walmart – Part Time

Customer Service OPD Nov-2022- Present

Provide customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; and promoting products and services, while maintaining a safe shopping environment.

Help generate new business and associated revenue by actively promoting department services and offerings to customers; responding to customer inquiries and requests; helping customers register for department services; and soliciting feedback from customers about their online shopping experience.

Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction; and following up on out-of-stock merchandise.

Comply with all company procedures and perform other duties as assigned.

Hire2Connect - Full Time (Remote)

Customer Service & Sales March-2019- Oct-2022

Handled high in-bound call volume covering a full range of customer service and sales inquiries.

Enter account information into billing system with a high degree of accuracy to execute transaction.

Provided customer with a clear understanding of charges, billing, billing cycle and customer equipment.

Dunkin- Plainfield-IL

Shift Leader/Customer Service Jan 2013- Feb 2019

Responsible for delivering great and friendly guest experience

Training associates, creating work schedules, delegating work, and evaluating employee performance.

Ensuring all employees are adhering to company food safety standards.

Education

High School Diploma

Melkote College

Major: Commerce, business studies & Accounting.

Certifications

Multiple Training & Certification

Certification in Office Automation and Document

Personal Information

Status: US Citizen

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