Center Agent Call

Toni Watson 323-***-**** ************@*****.*** Gardena, CA resident

Seeking a full-time position as either a Call Center Agent, Operator, Scheduler, or a Dispatcher.

Soft skills:

Collaborator, extremely punctual, adaptive person, takes direction well, telephone specialist, fast paced environment superstar, thick-skinned, grace under pressure, upbeat, good listener, team-player.

April 2022 to present: Closed father’s estate to relocate from Oceanside, CA to Gardena, CA

Best Buy Health Inc./ Great Call: Call Center Agent and Dispatcher Carlsbad, CA March 2016 to April 2022

Answered two hundred to three hundred calls per shift in an amazingly fast paced environment.

Managed and resolved issues with difficult clients, mentored newbies.

Dispatched LYFT rides for Seniors (Customers were between eighty to one hundred years old)

Looked up phone numbers, weather, and time, added contacts and deleted contacts upon request on their cell phones.

Aerotek Staffing, San Marcos, CA November 2015 to March 2016 Temporary Operator Services Agent

Great Call/ Best Buy Health, Inc. Carlsbad, CA Call Center Agent/Operator Services Department

Answered two to three hundred calls per shift in an amazingly fast environment.

Managed and resolved issues with difficult clients, mentored newbies.

Dispatched LYFT rides for Seniors (Customers were between eighty to one hundred years old)

Looked up phone numbers, weather, and time, added contacts and deleted contacts upon request on their cell phones.

Bayer, Wishman, & Leotta Front Desk Coordinator Los Angeles, CA June 2008 to September 2012

Answered two hundred calls per shift, scheduled free consultations for three Attorneys.

Grace under pressure in an amazingly fast paced environment.

Turned every inquiry call into a set appointment for free consultations.

Confirmed every appointment I scheduled.

Gave directions and parking instructions to the three office locations, and the Bankruptcy Court

Aerotek Staffing: Reason for leaving Aerotek: Great Call/Best Buy Health, Inc. Hired me on permanently.

Reason for resigning from Best Buy Health, Inc.: I could not keep working 40 to 50 hours a week and get a 2018 square foot home packed, repaired, and decluttered at the same time.

Reason for leaving Bayer, Wishman, and Leotta: Layoffs off by the Attorneys when Bankruptcy filings slowed down from eighty per month to twenty-eight per month.

Achievements: Won best attendance award at Great Call/ Best Buy health competing against 500 employees. Passed the two-week tryout at Bayer, Wishman, & Leotta.

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