RJ

RASHEDA JONES

advz9i@r.postjobfree.com 510-***-**** Oakland, CA 94601

A currently open at home part-tim e or full-time employment opportu nity in which there is a base pay f $20+ per hour with paid training and/or paid commission(s) and/or rewards if applicable. Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service- oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Attention to Detail

Accuracy and Precision

Microsoft Office

Data Entry

Problem-Solving

Customer Service

Sales Goals Attainment

Verbal and Written Communication

Customer Needs Assessment

Order Processing

B2B Sales and Customer Service

Written and Oral Communication Skills

Reading Comprehension Skills

Verbal/Written Communication

Listening Skills

Customer- and Service-Oriented

Sales Expertise

Client Account Management

Documentation and Recordkeeping

Negotiation Tactics

Office Team San Francisco, California

Customer Service/Support/Sales

Representative

03/2005 - 08/2006

Call center(s)

In Sales,Telemarketing, Market researcher.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Adecco San Francisco, California

Associate (Data Entry/Telemarketing)

03/2003 - 07/2004

Employment opportunities as a Sales, Telemarketing, Market Research, and Data Entry Specialist.

Used data input interface to transcribe information from physical source documents into databases.

Communicated with coworkers regarding deadlines and project milestones.

Aegis Communications San Francisco,

California

Sales, Customer Service/Support and Data

Entry Specialist

02/2001 - 11/2003

Upheld high standards of customer services by responding to inquiries, needs and problems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

ePhones.com San Francisco, California

Sales and Customer Service/Support

Representative

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Informed customers about billing procedures, processed payments and Summary

Skills

Experience

02/1998 - 08/1999 provided payment option setup assistance. Identified ways to streamline common requests and improve support processes to better serve customers' needs.

AT&T, Pacifi San Francisco, California

Inbound Call Center Representative, mer

Service/Support Specialist

08/1995 - 10/1997

I Managed a high volume of inbound calls in an extremely fast paced environment all while learning, cultivating and utilizing lucrative customer service/support communication skills that enabled all of my customers to be listened to, understood and treated with high levels of respect and empathy. Thus, their needs were met and problems solved.quickly. American Intercontinental University (AIU) San Francisco, California BBA in Business Administration W/Digital Marketing 09/2009

University of Phoenix Online Phoenix, AZ

BBA in Business Administration

08/2008

Purdue (Kaplan) University Online Berkeley, CA

Some College (No Degree) in Dean's List Certificate (Scholar) 03/2008

Kaplan/Purdue University Online Kaplan/Purdue University Berkeley, CA Associate of Arts in Accounting And Finance Certificate 12/2007

President's List Honor's Certi cate, GPA: .0 %, GPA: 3.95 Reference: Name: Yasmin Shumate EN, TTW, SSA. CA at Career Dev elopment Services; LLC. Main Number:

800-***-****. Direct Numb er: 303-***-**** and Fax Number: 888-***-****. DECLARATION Grades - 3.95 % Year of passing : 2008 American Intercontinental University (AIU) Online American Intercontinental University (AIU) - Bachelor's in Business Adm in. w/Digital Marketing Grades - 3.95 CGPA Year of passing : 2009 ACHIEVEMENTS Kaplan University Online Dean's List Certi cate in 2008.

Education and Training

References

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