Records Technician Customer Service

DENNIS J. BELLAMY

** ******* ******, *** **, Suffern NY M: 845-***-****

EDUCATION

Executive Master of Science in Telecommunication Information Management 2003 Polytechnic University

Bachelor of Technology 1991

College of Aeronautics and Technology

Associates Degree in Electrical Engineering 1981

College of Aeronautics and Technology, Academy of Aeronautics EMPLOYMENT

Retired 2016 - Present

Assistant Director, Customer Service & Stations Department 2009-2012 Metro-North Railroad

• Oversaw all operations during Yankee Stadium Games and concerts emanated from the Yankee Stadium, at the Metro North Yankee Station

• Collaborated with RTC to schedule train arrivals and departures, managed PA operators, ticket sellers, and conductors on site, posted electronic messages pertaining to train and track coordination

• Oversaw distribution and collection of monies from onsite ticket sellers, provided safety measures for passengers and employees, served as a liaison to the MTA Police for employee and passenger safety, and worked to assure all persons evacuated within 45 min after a game or concert

• Managed vendor awards and contracts, designed and approved all signage postings, constructed installation projects at station, inspected all installed signages on Metro North property to ensure compliance with Metro North policies

• Oversaw production and distribution of Metro North timetables, served as back up editor for online postings and online support in case of any issues

• Submitted monthly reports of all projects to upper management Assistant Chief Training Officer, Training Department 2004-2009 Program Design & Development, Corporate Media Services Team Metro-North Railroad

• Designed and developed an interactive general safety training program for over 1200 employees and the Human Resources department as commissioned by VP Greg Bradley, in support of Vision 2013 corporate safety goals for zero injuries.

• Designed and developed a training program for Metro North’s Capital Programs Department. Provided content material, counsel, and program structure for Capital Programs in 2008. The second phase of this project was designed to meet standards and guidelines required by APTA. Both programs covered the complete life cycle of a Capital Project and its processes from cradle to grave. Worked closely with subject matter experts from various departments such as CLRP, MTA Real Estate, Construction Management, Tech Support Services, Legal Department, Procurement, PRBC, Force Account, Environmental Compliance, Safety Department, Quality Assurance, Corporate Public Affairs and Business Development.

• Drafted a training program for Crew Management Center Operations to simply the complex processes that Newly Hired Dispatchers are exposed to during the Probation periods. Training included “how to” use the Crew Management Computer System (CMS).

• Designed, implemented customer service training programs for Grand Central Terminal Customer Service Department i.e. Information Booth Representatives, Station Master, and Custodians. Also customized a program for AR Mail & Ride Department including Web Ticket, with a focus on providing excellent service, exceeding customer expectations, improving communication skills, managing difficult and angry customers, and improving customer service attitude

• Conducted People Soft Financial Training for Managers & Supervisors at our shop facilities. Conducted People Soft Timekeeper training for qualified employees to become eligible for timekeeper positions

• Organized the MTA NTI Security training for Metro North’s frontline employees at Grand Central terminal. Implemented training for terrorist activity recognition and reaction training program for yard and shop personnel. Equipment Engineer, Equipment Engineering Department 2001-2004 Metro-North Railroad

• Developed technical and maintenance criteria for electrical and electronic systems related to railroad passenger cars and locomotives. Engineering modifications to fleet electrical systems.

• Developed standards for Metro-North’s fleet operation and worked as a liaison with the IT department for engineering computer design and support

• Prepared and managed all aspects of the M of E Equipment Acceptance Committee (E.A.C). Meetings including all presentations and topics of discussion. Prepared equipment engineering modification documents for the Chief Mechanical Officer’s final signatures. Prepared the minutes, managed modification database, and managed the distribution processes.

• Designed an electronic document retrieval system to deliver modifications, EMI, MMA, specifications, software support, drawings, and other related documentation, interactively using MN Group Servers. Electrician 1994-2000

Metro North Railroad

• Performed repairs, overhauls, maintenance, modifications, troubleshooting, and diagnostics on Diesel Engines, Bombardier cars, ACMU, M1 through M6 ensuring proficient maintenance.

• Obtained cab signal calibration, HVAC testing, ICC inspections, and certifications.

• FRA Rules & Regulations and Blue Light Safety Procedures Medical Records Technician 1992-1994

Brooklyn Health Partners, Inc.

• Medical Records Administration, coordinated archiving and medical records retrieval processes

• Designed platform for medical records computerized tracking systems Manager 1984-1990

Ambassador Commuter Bus Operations

• Supervised personnel in all aspects of bus operations involving transportation, fuel usage, routing, scheduling, bus maintenance, commuter operations, pricing, fleet servicing, and performance evaluations

• Supervised NYC DOT and ICC operations, ensuring fleet compliance to DOT/ICC regulations Electronics Technician

Lucas Aerospace Corporation, Inc.

• Conducted repairs, modifications, testing and recertification of Military and Commercial aircraft systems. Troubleshooted Avionics Aircraft systems. Utilized oscilloscopes, spectrum analyzers, frequency counters, pulse generators, and other diagnostic tools. Observed FAA & FCC rules and regulations Teacher’s Aide

Board of Education, New York

• Instructed adults on how to prepare for the G.E.D and G.E.D. equivalency programs

• Acted as a field liaison of adult consumer education programs at the board of education INTERESTS & ACTIVITIES

• Former Metro-North safety committee member at Grand Central Terminal. Provided performance appraisals and solutions, lobbied for changes in the work place, where safety initiatives were of critical importance

• Organized racquetball games for employees from various departments across the railroad to promote health, and foster corporate camaraderie

• Former member of the Metro-North soccer team

SKILLS

• People Soft Systems Architecture, Microsoft Visio, Microsoft Office Suite, Microsoft Operating Systems, Computer Design & Repair, Upgrades, Component Diagnostics, Technical Support, Networking, Wireless Technologies and Biometrics.

LICENSES

• FCC Radio Telephone Operator License

• HVAC Certified, Freon Recovery Certified Type II

• CAB Signal Qualified

• Respirator Qualified

CERTIFICATIONS

• Langevin Performance Consultant

• Langevin Technical Trainer

• Langevin Master Trainer

• MTA Certificate of Inclusive Management

• MTA Project Management

• Training Certifications

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