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Resume:
Work History
Medical Receptionist
Elaine De
Pasquale
Contact
Address
Staten Island, United States,
10307
Phone
************@*****.***
Skills
Medical office
administration
Very Good
Medical Records
Management
Very Good
Patient Scheduling
Excellent
Medical billing and coding
Very Good
Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files. Medical Receptionist
Pavlides And Benson OB/GYN, Staten Island, NY
Checked patient insurance, demographic and
health history to keep information current.
Managed master calendar and scheduled
appointments for providers based on optimal
patient loads and clinician availability.
Coordinated patient scheduling, check-in,
check-out and payments for billing.
Completed and filed financial documentation for
accounting purposes.
Organized paperwork such as charts and reports for office and patient needs.
Disseminated sensitive patient information and
coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Managed multi-line phone system and pleasantly
greeted patients.
Transcribed phone messages and relayed to
appropriate personnel.
Completed patient referrals to other medical
specialists.
Offered ample support to team members with
creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Responded to correspondence from insurance
companies to verify patient's coverage.
2005-01 -
2006-10
Medical Assistant
Kung Eye, Dr. John S. Kung, Staten Island, NY
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
2004-03 -
2004-11
Collaborated with medical and administrative
personnel to maintain patient-focused, engaging
and compassionate environment.
Prepared initial patient charts for admission.
Promoted office efficiency, coordinating charts,
completing insurance forms and helping patients
with diverse needs.
Coordinated patient scheduling, check-in,
check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and
monitoring office equipment.
Checked patient insurance, demographic and
health history to keep information current.
Managed master calendar and scheduled
appointments for providers based on optimal
patient loads and clinician availability.
Customer Service Representative
C.S.G. Wireless Inc., Staten Island, NY
Provided primary customer support to internal and
external customers.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Processed customer adjustments to maintain
financial accounts.
Used company troubleshooting resolution tree to
evaluate technical problems and find appropriate
solutions.
1999-01 -
2003-10
Medical Assistant
Doctors Hospital, Staten Island, NY
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collaborated with medical and administrative
personnel to maintain patient-focused, engaging
and compassionate environment.
1998-07 -
1998-12
Education
Certifications
Prepared initial patient charts for admission.
Collected and documented patient medical
information such as blood pressure and weight.
Kept medical supplies in sufficient stock by
monitoring levels and submitting replenishment
orders before depleted.
Completed clinical procedures and gathered
patient data for interpretation by physician.
Obtained pre- and post-treatment vital signs and
weight.
Verified appropriate lab couriers picked up
collected lab specimens.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
GED
Ralph R. McKee High School - Staten Island
1987-09 -
1991-06
Medical Assistant Certificate, Med-Tech - January 1996 Pharmacy Tech Certificate, Thompson Education -
January 1999
Medical Billing & Coding Certificate, Thompson
Education - January 2001
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