Brian Thien

Fort Mitchell, Kentucky, United States

advz6r@r.postjobfree.com 513-***-****

linkedin.com/in/brian-thien

Summary

Talented, aspiring Cybersecurity Professional and recent graduate from Kable Academy pursuing a career in Information Technology/Cybersecurity. Experienced in customer service and store support along with other support-based roles. I recently graduated from Kable Academy in September 2022 and am looking forward to a career as a Junior Cybersecurity Analyst or start with a Help desk Support role. Experience

Store Support Specialist

Abacus Service Corporation

May 2022 - Present (6 months +)

Offered prompt, friendly phone and technical support to Sunglass- Hut stores across the nation via phone, remote viewing/access applications, and ensured each stores network was running properly and efficiently. Utilize HDA ticketing system to document any issues and fixes or escalations. Helping store associates access their various accounts, performing password resets, making sure any unsolved issues get properly documented and escalated to the proper department. Set-up Technician

Hilco Vision

Sep 2021 - May 2022 (9 months)

Ensured every towelette machine was properly loaded, stocked and ready for each new run of product. Assisted in making boxes for machine operators and packing, labeling and palatalizing each run and making sure the machine operators could stay running efficiently. Assisted maintenance crew by changing foil and tissue rolls, fixing jams and keeping the machines running and increasing production overall by 7%. Collected and recorded scrap and waste, minimizing overall scrap and waste by 10%. Electronic Assembler

Jabil

May 2020 - Sep 2021 (1 year 5 months)

Assisted in various aspects in the assembly of enterprise servers and server racks. Ensured that each server had the correct hardware installed in the correct fashion such as SIMM & DIMM cards, CPU's, heat sinks, fans and wiring harness's Made sure each station on the assembly line was stocked with the correct parts for each run and that each line was able to run efficiently. Education

Kable Academy

Cybersecurity/ Information Technology, Cybersecurity Mar 2022 - Sep 2022

Brian Thien - page 1

Kable Academy was my gateway into the world of I.T. and Cybersecurity. I learned about various networks, hardware/software, best practices, operating systems and I.T. fundamentals and how to apply my own unique strengths, knowledge and skills in the workforce. I received 3 different certifications from them and am actively looking for placement.

Ross High School

High School Diploma

Aug 2007 - May 2008

Licenses & Certifications

Security + - Kable Academy

Networking + - Kable Academy

I.T. Fundamentals + - Kable Academy

Skills

Analytical Skills • Operating Systems • Customer Satisfaction • Databases • Communication • Cybersecurity • Computer Repair

Brian Thien - page 2