KENNETH E. ALEXANDER

Phone: (***) *** - **** Email: advz5q@r.postjobfree.com

SUMMARY

AWS, GCP and Azure training and knowledge in cloud computing infrastructure using python scripts.

Completed a post graduate Diploma in 2022 and also became certified as a Microsoft Azure Solution Architect.

Over 20 years of IT Infrastructure support prior to cloud training.

Skill Set:

Demonstrates basic understanding of cloud computing technologies in AWS, GCP and Azure (High Availability, Scalability, Elasticity, Fault Tolerance, Microservices, Security, Endpoint, Cost Management, Disaster Recovery, VPN, DNS, DHCP, Firewall, Pipeline (CI/CD), DevOps, VoIP, Office 365 and Financial Benefits.

Experience with create and configuration of AWS, GCP and Azure cloud services, Cloud Security, and infrastructure (VPC, EC2, Security Groups, S3, KMS, Subnet, EC2, API, VPN, VM, NAT, IGW, and VNET)

Azure VM, Python, PowerShell, Blob Storage, Azure SQL, Microsoft Office products

Containers & AWS DevOps: Docker, ECS, Load Balancer

Managed Services on AWS: Amazon S3, SNS

Demonstrates strong problem solving and troubleshooting skills

Strong understanding of Cloud computing concepts and technologies, such as IaaS/SaaS/PaaS, Cloud Infrastructure, load balancing, IAM, SQL, storage, DNS, Web Databases, etc.

EDUCATION

Master of Business Administration (MBA)/Computer Information Systems: Baker College -2006

Bachelor of Business Leadership (BBL): Baker College -2003

Diploma of Electronic Technology: Columbus Technical Institute – 1993

CERTIFICATIONS & TRAINING

AWS Certified Solutions Architect (Associate)

Certified Microsoft Azure Solutions Architect (Expert)

Certified Microsoft Azure Fundamentals

Completed Post Graduate Program in Cloud Computing (AWS/Azure/GCP) at University of Texas – Austin 2022

Other Certifications & Training:

MCSE MCP+ Internet & MCP A+

Project Management Professional (PMP) Training Course

TECHNICAL SKILLS:

Cloud: AWS, GCP, Azure

Knowledge of CPQ tools and Integrations with ERP, MES

Windows: Active Directory, AD Architecture, Windows Server, TCP/IP,

Unix: Unix Script, Unix Server

Cisco’s product: Worked with Cisco and configured Cisco products: Cisco router series 1600, 2500, 2600, 3600, 4000, and 7000. Cisco hub series: 1500, 1528. Cisco switches 3000, 5000 and 8500.

PROFESSIONAL SUMMARY

IT Specialist with extensive IT technical support, system administration, team leadership, customer service, and change management experience.

Positive attitude, self-driven, with strong commitment to delivering high quality work.

Demonstrates ability to adapt to new technologies and learn quickly.

Demonstrates consistent great customer service and support to stakeholders within the organization.

Good communication and collaboration skills.

Ford Motor Company (Millennium Software Inc.) – IT Specialist / IT Business Analyst: 08/2014 – 07/2022

•Collaborated, coordinated, consulted and provided standard and non-standard equipment for stakeholder’s requirements. The stakeholders were from varying departments including those specializing in Cloud Computing in AWS and GCP Cloud Technologies for API Design and Development, Software Engineering (Programming languages: Python, Java, C++, etc.), Product Management, Design & UX, Engineering (Teamcenter, MatLab, Catia, UX, Engineering (Teamcenter, MatLab, Catia, etc.)

•Attended Cloud Team workshop meetings for Cloud computing where training was done to resolve issues.

•Provided competent, leveraging, problem-solving proficiencies to spearhead issue resolution of complex problems in an Agile methodology environment and adapted to dynamic situations in high-pressure environments. Detail-oriented and skilled at collaborating cross-functionally to safeguard on time project completion. Dedicated IT expert utilizing understanding of user and client requirements to establish effective standard operating procedures and best practices.

•Provided technical reviews in order to provide non- standard technical equipment to various business units across Ford Motor Company, such as stakeholders that use Data Science software (use large datasets), MatLab, artificial intelligence (AI), deep learning, Data Scientist, machine learning technologies, Linux Ubuntu version 18 and version 20, and leveraged hardware/software Subject Matter Experts (SME) to advise on organization-wide issues and champion comprehensive customer and user support with Apple and Dell products.

•Translated requirements of the stakeholders into effective business solutions which included increasing memory, CPU, GPU, and Storage. Also, played a part in coordinating with stakeholders to produce test scenarios with prototype non-standard PCs configuration for User Acceptance Testing (UAT) and sign-off.

•Collaborated with team members to spearhead program management of PC Renewal (Asset Management) processes and procedures, employing change management capabilities to adapt to alterations in business requirements and sustain adherence to Ford practices in dynamic and fast-paced technical environment.

•Facilitated WebEx meetings that identified and discussed issues, spearheading collaboration of cross-functional teams to manage and resolve complex problems such as; and using the Microsoft Product Suite for documentation and operational uses.

•Aided in collaboration to establish standard operating processes (SOPs) to achieve mission-critical projects project and job completion on time, updating SOPs as necessary to safeguard use of IT best practices. Also, assist IT projects to meet scope, scheduling, and delivery of multiple projects that provide business value to stakeholders.

•Helped, by collaboration, to establish standard operating processes (SOPs) to achieve project and job completion on time, updating SOPs as necessary to safeguard use of IT best practices. Also, assisted IT projects to meet scope, scheduling, and delivery of multiple projects that provide business value to stakeholders.

•Assisted client hardware engineering department, utilizing extensive technical expertise and client management capabilities to review and confirm customer technical requirements.

•Reviewed proposal for new systems and investigated software applications for potential functional customers in an Agile environment.

Fiat-Chrysler Motor Company (Modis) - Hardware Computer Support: 12/2011 – 08/2014

•Managed hardware support at Chrysler headquarters, utilizing numerous tools including Lotus Notes, Outlook, and remote server access to supervise hardware platforms and install software applications.

•Sustained system operations of 30K Computers (Dell and HP equipment), supporting, reviewing, analyzing, and evaluating various systems to maintain adherence to industry best practices and develop new standard operating procedures.

•Planned and oversee the installation or reinstallation process of staging WIN OS, Domain, Asset Management and Active Directory.

•Monitored and controlled asset tracking system, maintaining system stability and accuracy.

•Managed trouble tickets, collaborating with users to ascertain difficulties, strategize on resolution tactics, and implement solutions that resolved issues.

Worldwide / BancTec – Field IT Technical Support: 06/2007 – 12/2011

•Identified, troubleshooted and resolved computer issues pertaining to hardware, software, network, server, Asset Management and peripherals while ensuring that customers were provided timely computer service as well as resolving escalations.

•Supported Dell computers for U.S. Army facilities in Warren, Michigan.

•Delivered exceptional customer service by responding to clients on time and handling escalations, utilizing conflict resolution and technical troubleshooting abilities to secure customer satisfaction.

•Managed service call logs across large territory, monitoring and documenting customer computer issues while following call life cycles processes to ensure appropriate resolution for each problem.

General Motors (Ajilon) – Systems Engineer (Project Management): 03/2004 – 06/2006

•Spearheaded project management for operational support of global design engineering of Windows 2003 and Windows XP by initiating, planning, and executing projects, employing life cycle management abilities to close projects on time and within budget.

•Successfully collaborated with cross-functional stakeholders, utilizing written and interpersonal communication skills to build trust and secure project support.

•Directed project and test procedure plans to ensure adherence to SDP21 and PMP standard operating procedures and best practices regarding global deployment in infrastructure. Also, played a part in coordinating with stakeholders to do software test scenarios with prototype PCs configuration for UAT and sign-off.

•Interfaced consistently with vendors, maintaining accountability regarding quality, cost, and timing of project deliverables to achieve deadlines on time and with high-quality.

•Participated in applications, OS patches and updates project for General Motors US territory.

ITT Technical Institute – IT Instructor: 09/2003 – 9/2004 and 2007

•Taught network architecture, topologies, serve, Active Directory (Application, Backup, Printer, etc.), client with a LAN/WAN infrastructure, Fiber Optics cabling, Network cabling (Cat.5), Network Hardware: routers, switches, hubs and Electronics technologies.

Adecco Technical – Computer Field Technician 3/2002 – 8/2002

•Finished nationwide CVS pharmacy’s new IBM server rollout project to deploy, configure, backup and migrate data from old Unix IBM Servers to new Unix IBM Servers using a Unix script.

General Motors (EDS) – Associate Systems Administrator: 11/1999 – 10/ 2001

•Performed first line support for service interruptions including HP network printer routings, power outages, Ethernet LAN/WAN problems, and malfunctioning Compaq and IBM network computers and IP addresses and MAC addresses for moves

PC Network, Inc. – Head Computer Specialist: 10/1996 – 11-1999

•Worked with Cisco and configured Cisco products: Cisco router series 1600, 2500, 2600, 3600, 4000, and 7000. Cisco hub series: 1500, 1528, fasthub 100, and fasthub 200. Cisco switches 3000, 5000 and 8500.

Allied Communications Inc. – Communication Technician 1/1996 – 10/1996

• Managed and installed voice and data cable systems; Configured and administrated PBX systems

• Installed, diagnosed and repaired PBX systems

Contact this candidate