Customer Service End Manager

Mary Jane Tsujioka

*** *. ******* *** #***

Orange, CA 92869

Mobile: 714-***-**** email:**********@*****.***

Objective: To increase sales and customer retention with a well reputed company using my vast experience as a head cashier, professional front end manager and store manager. Due to my prior experience as a successful small business owner, I always strive to increase profitable sales, and exceed customer and employers expectations.

Areas of Expertise:

Trained new hires on standard operations and ethical practices to ensure professional service.

Ensured proper staffing to establish high standards of customer service.

Assessed applicants, for potential employment, matching them to employer’s criteria for interpersonal skills, technical expertise, and management potential.

Monitored employee performance, making recommendations for skill development, additional responsibility, promotion, or dismissal.

Close introduction to the internal structure and routine activities of all the sections in the grocery store.

Work Experience:

Sprouts Farmers Market

Cashier ( 2017-present)

Trained and mentored multiple new cashiers.

Recognized by management for exemplary customer service due to customers positive comments. .

Maintained accurate cash register operations and sales floor functions, and safequarded company assets.

Pacific Ranch Market

Front End Manager/Assistant Manager (March 1987-2017)

Managed the overall supervision of the store.

Scheduled daily job assignments of store workers resulting in optimal customer experience and greatest return for the store.

Inventory management resulting in increased sales.

New product recommendations resulting in higher customer satisfaction and incremental sales.

Maintained an increased level of customer oriented work environment through the stores during my shifts.

High level of customer appreciation when dealing with their concerns and demands of exceptional service.

Hired and trained multiple employees who were recognized as star performers.

Consistently recognized as a high performer.

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