Center Associate Support Specialist

Kevin Boateng

Bronx, NY ***** - 929-***-**** - *****.*****.*******@*****.***

Summary

Expert Tech Support Specialist with great technical and mechanical abilities. Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to the challenges of each work assignment.

Skills

Diagnosis and Troubleshooting

Client Needs Assessment

Equipment maintenance

Operation monitoring

Microsoft Office

Program support

Hardware diagnostics

Hardware upgrades

Technical Troubleshooting

Antivirus Software

Application installations

Experience

Staples September 2021 to Current

Tech Associate

New York City

Tasked with PC Tune-ups and PC Setups, Worked with printer setups and router setups.

Maintained accurate inventory of owned and new equipment to support the availability of replacement parts when needed.

Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

Explained technical diagnoses and needed repairs to individuals in simple terminology.

Inspected and tested machinery to detect malfunctions.

Coordinated with equipment manufacturers and service providers to arrange repairs.

Managed quality control and maintained a high level of customer satisfaction.

Amazon March 2021 to July 2021

Amazon / Fulfillment Center Associate

Staten, Island

Obtained merchandise from bins and shelves.

Took inventory and examined merchandise to identify items to be reordered and replenished.

Took inventory of merchandise to identify items needing reordering or replenishment.

Operated handheld scanners to track merchandise throughout fulfillment process.

Church of Pentecost October 2019 to February 2021

IT Support Specialist

The Bronx, NY

Monitored IT use to maintain compliance with established processes, policies, and guidelines.

Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.

Supported new infrastructure planning and deployment to meet organizational expectations.

Removed and replaced old hardware during routine upgrades and system repairs.

Identified problems in printers, scanners, and networking hardware, applying required fixes, or escalating issues.

Performed walk-throughs for new hires to aid in technological onboarding processes.

Education and Training

New York City College of Technology Expected in December 2023

Bachelor's Degree: Computer Information Systems

Brooklyn, NY

Marie Curie High School June 2018

High School Diploma

The Bronx, NY

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