Customer Support Devops Engineer

Andrew E. Flowers

Address: *** ******** **., ******** ****, 43228

Contact: 614-***-****; Email: ******.*********@*****.***

DevOps Engineer DevOps Architect DevOps Administrator DevOps Tools Administrator

DevOps (Security+, CEH, and Splunk Core User) program trained United States Army veteran; acquired skills in identifying valuable benefits to the business and IT cyber security lifecycle, formulating principles for continuous integration, continuous delivery, testing, security, and The Three Ways. Gained expertise in improving workflows, communication, and feedback loops by following best practices, and driving automation by using deployment pipelines and DevOps toolchains. Capable of evaluating authentication, security, and access control for an organization based on various authentication factors, identification, and privilege assigned. Possess a solid understanding of various security controls and policies that need to be implemented for applications, mobile, operating system, virtual environments, cloud, and portable devices.

A proven leader with the ability to build client relationships, handle multiple projects in a fast-paced environment, and has extensive experience with developing long-range program plans, goals, objectives, and milestones. Equipped with tuning and configuration of Enterprise Splunk and Splunk App for Enterprise Security and developing and building content and correlations in Splunk. Created security use cases in Splunk as well as deployed and maintained Splunk dashboards, visualization, and alerts. Efficient in building Splunk reports, and developing dashboards with visual metrics for stakeholders. Capable of performing real-time cyber threat intelligence analysis, correlating actionable security events, performing network traffic analysis using raw packet data, and managing the incident response process. Completed various NCTI courses.

KNOWLEDGE FORTE

DevOps Automation Stakeholder Management DevOps Transformation IT lifecycle Security Configuration Vulnerability Assessment and Penetration Testing Deployment Pipelines DevOps Toolchains Test Strategy Planning and Implementation Product Delivery Cloud DevOps Engineering Risk Evaluation DevOps Architecting DevOps Administration DevOps Tools Administration DevOps Consulting Process Improvements Change Management Incident Management, Audit, and Data Loss Prevention (DLP) Controls Data Handling Data Normalization Log Ingestion and Analysis Requirements Gathering Prototyping Architecture Triaging Critical Thinking Problem-Solving Skills 3DS Max Unreal Engine 4 MS Office Strategic Planning Inventory Control Autodesk ToonBoom StoryBoard Pro HSD, Video, and VOIP services MOCA WoW! Plant, including fiber and headend operations

IT COURSES

DevOps Career Pathway Program, Pursuing:

oCompTIA Security+;

oCertified Ethical Hacker (CEH);

oSplunk Core User.

PROFESSIONAL EXPERIENCE

WIDE OPEN WEST, COLUMBUS, OHIO JAN 2017 – PRESENT

Broadband Technician

Managing the installation, application, and repair of internet or telecommunication systems.

Assisting in customer support, and routing the appropriate wires throughout the building when necessary.

Increasing a company's productivity by teaching new skills and knowledge to employees as Company Certified Trainer.

Andrew E. Flowers ~ Page 2

Using seminars, lectures, and team exercises to update employees on company goals and procedures.

Independently installing, maintaining, and troubleshooting PC hardware/software as well as resolving the majority of user and system problems as a System Technician.

CHARTER SPECTRUM, FORT WORTH, TEXAS NOV 2015 – JUL 2016

Broadband Technician

Worked outdoors to install phone lines or broadband access cables either underground or suspended on power lines.

Performed technical installations or repair tasks in groups to achieve better efficiency and stay on schedule.

Gained an understanding of Broadband Information technologies, networking, and associated technology.

WIDE OPEN WEST, COLUMBUS, OHIO JUL 2014 – OCT 2015

Broadband Technician

Demonstrated and explained the use of equipment to consumers.

Kept records of installations, repairs, and maintenance.

Improved performance by adjusting or calibrating equipment settings.

Replaced or repaired malfunctioning, damaged, or faulty equipment.

Serviced and inspected phone jacks, wiring, and equipment.

PAST EXPERIENCE

NORM FLOWERS LANDSCAPING, COLUMBUS, OHIO 2001 – 2013

Lawn Care Supervisor

US ARMY, MULTIPLE LOCATIONS 2006 – 2013

Supervisor

EDUCATION

Associates of Applied Science in Computer Sciences, Pursuing.

MILITARY AWARDS

Iraq Campaign Medal W/Two Campaign Stars

Army Commendation Medal

Army Achievement Medal

Meritorious Unit Commendation

Army Good Conduct Medal

National Defense Service Medal

Global War on Terrorism Service Medal

References Available on request

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