Desk Associate Customer Service

OBJECTIVE

Responsible, Customer Focused college student with passion for customer excellence and restaurant service. Energetic and efficient employee.

Praised for leadership, professional communication, and conflict resolution.

Holds current Driver’s License

SKILLS

Customer Service

Restaurant Services

Leadership

Small Group task delegation

Friendly greeting

Follow up

As Needed/Ad hoc schedule covering for team members

EXPERIENCE

BOTTLE SERVER PLAYA MIAMI • Miami, FL• 8/2022-12/2022

Prepare alcohol or non-alcohol beverages. Interact with customers, take orders, and serve food and drinks. Assess customers' needs and preferences and make recommendations. Mix ingredients to prepare cocktails. Check customers' identification and confirm it meets legal drinking age.

FINE DINING HOSTESS ISABELLA'S-• Miami, FL• 6/2022-11/2022

Consistently provided professional, friendly, and engaging service. Assisted guests with making menu choices in an informative and helpful fashion. Skillfully promoted items on beverage lists and restaurant specials. Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

SERVER BARTACO- • Miami, FL• 5/22-9/2022

Greeted customers and assisted them with any questions as well as our online menu/ ordering service. Managed takeout and uber orders while helping bartenders stay stocked up, refilling tables, cleaning, and ensuring a great experience for all guests

SERVER EAST LAKE CAFE• East Lake, FL• 12/2021 -1/2022

Attending to customers during breakfast and lunch rushes. Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily. Ensured proper presentation and preparation of food products and beverages in an appealing way. Organized large parties’ reservations and special requests efficiently and accurately.

PROFESSIONAL NANNY-COLLEGE NANNIES• MCLEAN, VA • DATES 6/2021-8/2021

Cared for infants and children 3 months to 12 years old.

FRONT DESK ASSOCIATE-DELTA LIFE FITNESS • PALM HARBOR, FL• DATES 12/2020 - 3/2021

Signing in guests, selling of memberships, daycare oversight when members checked in children, ensure gym is clean and sanitized.

LIFEGUARD-ATLANTIC POOL COMPANY • FAIRFAX, VA • DATES 2017-2019

Provide swimming lessons for children aged 2-12 daily. Supply stock, chemical check, customer service, oversight of all pool activities, open/ close pool, ID check, ensure safety of pool customers, guess pass allocation.

NEIGHBORHOOD BABYSIYTTER • VARIOUS • DATES FROM 2016

-2020

Care for children ages 1 to 10 daily and evenings on a scheduled and ad hoc

basis

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