Service Representative Customer

Jean

Williams

*** ***** ***** ******, ***. A,

Easley, SC 29640

864-***-****

********@*****.***

Objective

• To obtain a position that will enable me to use my strong organizational skills and ability to work well with other people.

Experience

2016-2023

Deli/Bakery Teams Associate / Wal-Mart, Easley, SC Sell products by providing customers with information needed to make product-related decisions. Fill, maintain, and rotate products and displays. Prepare special orders and party trays. Operate cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other deli equipment.

2011-2016

Cashier / Walgreens, Greenville, SC

Manage transactions with customers using cash register. Scan goods and ensure pricing was accurate. Collect payments in cash and credit. Issue receipts, refunds, change, or tickets. Redeem stamps and coupons. Cross-sell products and introduce new ones. Resolve customer complaints, guide them, and provide relevant information. Greet customers when entering or leaving the store. Maintain clean and tidy checkout areas. Track transactions on balance sheets and report any discrepancies. Bag, box, or gift- wrap packages.

2000-2009

Dispatch Clerk / C&S Wholesale Grocery, Mauldin, SC Assist dispatch supervisor. Prepare drivers’ trip sheet. Update departure and delivery times periodically. Communicate with store management. Answer phones, take messages, handle call monitoring routes, update call logs, and record call information.

1996-2000

Customer Service / Teletech Service/UPS, Greenville, SC Schedule one-time pick-up for deliveries using the UPS delivery system. Assist customers with resolving complaints, including, but not limited to, loss prevention. Follow up on requests, review rates as needed, track and route shipments and orders, preparing reports, customer set-ups, updating customer files and profiles. Work with customers, suppliers, and various shippers to route, pick-up, and/or trace shipments as necessary.

2

1993-1996

Customer Service Representative / MCI World Com,

Greenville, SC

Provide customer service with long-distance service. Handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers in adding or removing products or services. Fast-paced atmosphere.

Education

1972

South Carolina State / South Carolina

1970

High School Diploma / Seneca High School, Seneca SC

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