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Property Manager Customer Service

Blacksburg, VA
March 18, 2023

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Amber N. Shepherd *** Tower Rd.

Christiansburg, VA 24073



Fatback Soul Shack, Christiansburg,Va—lead


December 2018-December 2022

Train new employees on company policy and procedures, ensure customer satisfaction when my supervisor was not on duty, provide excellent customer service to all that entered the building, maintain and balance two cash drawers for the entire shift and I would complete closing paperwork for the shift.

UMI Communities, Blacksburg, Va— Assistant Property Manager

July 2016 - Aug 2018

Assisted property manager with ensuring property was maintained and resident satisfaction was achieved and all fair housing laws and requirements were being met, I ensured all documents were submitted by deadline, assisted with showing units, explaining lease documents, communicating with prospective residents and prompting company to them. I also assisted the maintenance crew with resident fines and warnings for not being in compliance with terms set forth in lease. Department of Motor Vehicles, Christiansburg,Va— Senior Generalist

December 2007-July 2016

Provided excellent customer service to all, explained complex policy and procedures to customers, administered drivers license and motorcycle written and road test, completed all compliance transactions in a timely manner with minimal error, audited previous days work to ensure accuracy before scanning into a central database, processed all title and vehicle transaction, maintained and balanced cash drawer daily, verification of all documents to provide proof of authenticity. EDUCATION

New River Community College— Associates

Dec 2003- May 2006

Business Management



English, some American sign


Fair Housing — fair housing laws.

Ethical Hacking - cyber security.

CAM- certified apartment manager.

Cpr/First aid- adult, child and infant.

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