Registration Representative Customer Service
Resume:
Karen D'Agostino
Associate
Reno, NV *****
******************@*****.***
I am intrigued with all types of challenges and rise to meet them, I enjoy people in all walks of life and take pride working beside them no matter the job environment. Authorized to work in the US for any employer
Work Experience
Self employed/ Owner
Karen's Kreations - Reno, NV
2018 to Present
Self - Employed
• Prepped and prepared dough, diced and sliced fillers, set dough to proof.
• Proofed and baked at appropriate temperatures according to customer specification
• Sliced, packaged, invoiced and delivered.
• Assembles sun catcher novelty stone, shell, and gem novelties
• Handmade one of a kind bracelet and necklaces
• Specialty order items as well
Assistant Manager
Baskin Robbins - Reno, NV
August 2016 to December 2018
• Oversaw the daily work production
• Handled POS system
• Gave employee breaks
• Daily inventory
• Put shipments away newly dated, rotated stock
• Supervised employees with end of shift duties
• Closed store at precise time
• Counted drawer, made daily safe drop
• Armed alarm and locked up for the night
Production Worker
AppleOne/IGT - Reno, NV
September 2015 to March 2016
• Assembly of different parts of slot machines such as:
• Brain Boxes
• Slot machine doors
• Member card holders and programs
• Assembled lottery ticket machines
• Worked closely with quality control as well
Administrative Assistant
National Career Skills Institute - Reno, NV
2013 to 2014
Responsible for promoting upcoming classes through Outlook 2010
• Partnered with Director to begin a new program for school
• Instructor for (3) classes such as Cash management, Customer Service and Practical Business Procedures
• Enrolled new students
• Answered phone lines
• Liaison to Join, Job Connect, and Vocational Rehab
• Implemented a monthly calendar advertising upcoming classes Voter Registration Representative
Americans for Prosperity - Reno, NV
2012 to 2012
Directed and manages through staff and contractors the operations and activities of the Elections Division.
● Maintain voter registration files, verify signatures, process requests for absentee ballots,
● count votes, and prepare documents needed in the election process. Cook
Mountain Springs Assisted Living - Carson City, NV February 2010 to December 2011
• Planned daily menu in accordance with standards with 2 other cooks
• Prepped and prepared lunch and dinner meals for 30 elderly residents.
• wiped and sanitized all counters and tables
• Made sure all was ready for lunch
• Retrieved all necessary ingredients out of stock rooms and refrigerators
• Logged all necessary information as well as refrigerator and freezer temperatures
• Prepped necessary ingredients for meals
• Made desserts and other menu items,, from scratch ingredients
• Cleaned and sanitized all implements used as per instructed through Safe Serve
• Cleaned and sanitized all plates, cups and silverware
• Logged daily.temperatures in accordance with State guidelines for refrigeration, and freezers.
• Logged Temps for different meats, fowl and fish
• Logged inventory
• Unloaded and dispersed truck orders
Customer Service Representative
Marshall Mint &Museum - Virginia City, NV
February 2006 to June 2009
• Warmly Greeted each Patron as they entered the store
• Regaled Patrons with the history of the area
• Sold numerous Gold and silver dollars as well as Carson City minted coins
• Assisted Patrons with purchasing all styles and designer jewelry Open and closed Shop
• Ran POS and credit cards
• While closing store counted and adjusted drawer and made safe drop Education
Certificate in Word Processing
Computer Processing Institute - Hartford, CT
1985 to 1986
High school diploma in Cosmetology/ General
Bullard-Havens Technical High School - Bridgeport, CT September 1979 to June 1983
Skills
• Customer Service (10+ years)
• Serving Experience (10+ years)
• Photography
• Food Safety (2 years)
• Organized, Attention to detail, Communication, Multitasking, Customer service (10+ years)
• Cash handling
• Planograms
• Sales
• Food service
• Dietary department experience
• Restaurant experience
• English
• Merchandising
• Store Management Experience
• POS
• Retail Management
• Assistant Manager Experience
• Food Preparation
• Cleaning Experience
• Host/Hostess
• Menu Planning
• Catering
• Retail Sales
• Inventory Control
• Supervising Experience
• Cleaning
Certifications and Licenses
Alcohol Awareness card
February 2018 to February 2022
Driver's License
Assessments
Retail Customer Service — Familiar
April 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Familiar
Graphic Design — Completed
April 2019
Measures a candidate's ability to create visual media to effectively communicate information and concepts.
Full results: Completed
Proficiency with Microsoft Office: Mail & Calendar (PC) — Completed January 2019
Measures a candidate’s proficiency in using Microsoft Office Mail and Calendar tools to manage their workload.
Full results: Completed
Sales: Influence & Negotiation — Proficient
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Retail Customer Service — Familiar
February 2020
Comprehending and responding to retail customer needs. Full results: Familiar
Work Style: Reliability — Highly Proficient
May 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Food Service: Customer Situations — Proficient
February 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Proficient
Food Safety — Completed
May 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Completed
Supervisory Skills: Motivating & Assessing Employees — Proficient June 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Cleaner Fit — Highly Proficient
June 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Interstate Truck Driving — Completed
June 2020
Regulations and safe driving practices for long-distance trucking. Full results: Completed
Front Desk Agent (Hotel) — Proficient
June 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Technical Support: Customer Situations — Completed June 2020
Responding to technical support situations with sensitivity Full results: Completed
Brand ambassador — Proficient
June 2020
Promoting brand awareness and sales.
Full results: Proficient
Customer focus & orientation — Highly Proficient
June 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Retail customer service — Familiar
September 2021
Comprehending and responding to retail customer needs Full results: Familiar
Customer service — Familiar
November 2021
Identifying and resolving common customer issues
Full results: Familiar
Customer service — Familiar
November 2021
Identifying and resolving common customer issues
Full results: Familiar
Management & leadership skills: Impact & influence — Familiar October 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Work style: Reliability — Expert
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Work motivation — Highly Proficient
April 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Electronic health records: Best practices — Familiar March 2021
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Familiar
Customer focus & orientation — Highly Proficient
November 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Advanced attention to detail — Completed
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate