Escrow Assistant Customer Service
Resume:
EXPERIENCE
Senior Funder Stearns Lending **** to 2022
Review and prepare loan documents to ensure accuracy with Federal, State, and loan product compliance. Review loan documents in a timely manner for signatures, conditions, and ensure funding is accurate and compliant with loan approval. Properly communicate and update applicable parties of funding status, coordination of closing with escrow to disperse funds, and assist in resolving any purchase suspense issues required on all Conventional, FHA, VA, and Jumbo Loans. Problem Solving: Use logic, judgment, and data to determine effective solutions. Customer Service: Satisfy expectations and requirements of customers, both internally and externally. Display courtesy and sensitivity. Availability to respond promptly to service requests and identify customer needs with clear explanations of services provided.
Funder/Processor First Pacific Mortgage 1995 to 2001 Review and prepare loan documents to ensure compliance with Federal, State, Investor, and Company policies with Conventional, FHA, VA, and Jumbo Loans. Escrow Assistant Heritage Escrow 1992 to 1995
Review and prepare loan documents to ensure compliance with Federal, State, Investor, and Company policies with Conventional, FHA, VA, and Jumbo Loans. Pre-1992 experience available on request.
CONTACT
Orange County, CA
*********@***.***
SKILLS
Policies & Procedures
Strategic Planning
Problem Solving
Customer Service
Workforce Planning
Compliance Training
Employee Handbook
Workplace Safety
Employee Relations
Cheerful Disposition
SOFTWARE
PC Proficient
MS Office
Encompass
Origin
INTERESTS
Coffee
Jazz
Italian Food
Grandchildren
Random Acts of Kindness
REFERENCES
Available Upon Request
WORK HARD, STAY
HUMBLE
Carmen Barbor
Mortgage Funder
CERTIFICATIONS
Information Security Awareness
BSA and AML: Essentials
Fair Lending: Topis and Terms
Cybersecurity – Phishing and Social Engineering
RML: Complying with Real Estate Settlement Procedures Reg B: Overview
Reg Z: Purpose & Application
Understanding Privacy: The Gramm-Leach-Bliley (GLBA) Ethics: Policy & Personal Judgment for Lenders
Harassment Prevention for Employees
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