Service Agent Customer

DALLAS, TEXAS 469-***-**** ******.******@*****.***

Diamond Herron

PROFILE

My Top achievement is providing great customer service by communicating with guest on resolving complaints and improving the guest experience. Always have a positive attitude towards guests and coworkers. Achieve goals in a very timely manner. Showing guest and coworkers on how to achieve results in a very detailed oriented . Showing up on time and ready to help assist with roles also able to adapt to work environments. EXPERIENCE

TMNA DELIVERY CONSULTATION (CUSTOMER SERVICE) CURRENTLY WORKING Maintain a call volume Helping assist client and Guest with questions about there vehicles.Performing proper documentation on need Guest states, Guest seeks and Customer service Agent Advise Guest best solution to resolve guest concerns. Strive to go above and beyond with Positive tone to help assist Guest Needs. Mentor to other Agents on maintaining Quality calls and achieving the Guest concerns and questions. Resolving a solution between clients and guests with Can do statements & referring to companies procedures . Working with projects to improve clients satisfaction. AMAZON DALLAS,TX LEAD(INBOUND) SEP.2016-2020

Supervised team to achieve goals of sorting and receiving 1500 Cartoons an hour and 1.5 million Units total daily. Assessed the safety of trailers that arrives. Inspected the trailer floors and landing gear, for safety measures for employees to safely unload and load.Trained and Motivated team of five or more employees to be more aware of workplace safety. Report damages or improper use of machinery that are not working efficiently. Report other team leaders, managers as well as operations on production and how to resolve downtime also work flow through out shifts. PARKLAND HOSPITAL DALLAS,TEXAS 2015-2016

Maintain cleanliness up to 30 rooms on a shift. Provided status updates of rooms to department.

DOLLAR GENERAL DALLAS,TEXAS CASHIER/STOCKER 2014-2015 Assisted customers with locating merchandise and with purchase transactions. Performed merchandising using store planograms to promote sales. Restock and maintain store readiness for customer.

EDUCATION

Wade College Dallas, Texas Associate of Arts

Ogle Beauty School Dallas, Texas

SKILLS

• Coachable

• Business computer skills(Microsoft,PowerPoint,excel

• Customer service

• Problem solving

• Leadership

• Time management

• Adaptability

• Valid Drivers license

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