Data Entry Customer Service
Resume:
Lynda D'Angelo
Senior Loan Closer
Poinciana, Florida, United States
**********@*****.***
SUMMARY
Experienced Professional with extensive Data Entry, Customer Service and Office Administration. Resourceful, Diligent and Hard-working with an extremely high work ethic. Team player who also works extremely well independently. Often called upon to be a Mentor for new employees.
WORK EXPERIENCE
2007-2022
Senior Loan Closer
Freedom Mortgage Corporation
Altamonte Springs, Florida, United States
• Verified underwriting and processing data and input loan specifics to generate the initial CD for disclosure and to ensure the closing package met product and company guidelines.
• Ensured strict quality assurance of mortgages by working closely with Loan Officers, Processing and Underwriting teams.
• Reconciled and approved Closing Disclosures with correct fees and charges, while complying with TILA and RESPA regulations.
• Collaborated with Mortgage Brokers and Title Companies to ensure all documents such as invoices, Estoppels and Tax Certifications were in file before sending closing packages.
• Worked with settlement agents to balance the loan proceeds wire and initiated funding and disbursement authorization.
• Managed and closed an average of 20-25 loans per week, enabling fast and error-free closings.
• Assisted and trained new employees on proper and accurate company protocols.
• Recognized as one of the company's most accurate and proficient closers.
• Recipient of annual award highlighting Customer Service capabilities. 2000-2007
Mortgage Loan Closer
Pinnacle Financial Corporation
Orlando, Florida, United States
• Reviewed mortgage loan information and documentation on Conventional loans, while focusing on providing accurate closing documents.
• Completed loan closings by remaining calm and composed while resolving inevitable issues that arose.
• Balanced and requested wires or checks for funding in a timely manner to facilitate on-time disbursement.
• Worked with settlement agents on review of select closing documents executed at closing table for disbursement authorization.
1997-1999
Data Entry/Closer
Citifinancial
Orlando, Florida, United States
• Entered new loan information, ensuring accuracy for refinance loans.
• Typed loan documents, cut disbursement checks and overnighted to mobile notaries for closings.
• Set up and initiated escrow accounts for loan closings. 1996-1997
Bookkeeper/Auditor/Reconciliation Specialist
Allied Tires
Orlando, Florida, United States
• Audited daily Accounts Receivables and Bank Deposits for 22 stores.
• Reconciled store invoices and receipts.
• Extensive Customer Service validating warranties and services performed.
• Researched and located archived invoices.
EDUCATION
-Current
High School Diploma
Freedom Academy
Miami, Florida, United States
Freedom Academy in Miami, FL
High School Diploma
ComputerMS Word, Outlook, LSSI, EDMS, Datatrac, Lakewood, Excel SKILLS
Closing Conventional Loans Escrow FHA Loans Mortgage Mortgage Loan Disbursement Closer Mortgage Loan Closer Office Administration Bookkeeper Reconciliation Loan Closer Closings Customer Service Oriented Customer Service Data Entry Accounts Receivables Disclosures Quality Assurance USDA Documentation EDMS Team Player Time Management Mentor Excel Microsoft Word
HONORS & AWARDS
Recognized as one of the company's most accurate and proficient closers Recipient of annual award highlighting Customer Service capabilities LANGUAGES
English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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